My technician was amazing! Very thorough and answered all my questions before I even asked. He fixed my washer and also taught me how to maintain them. Great job, I will definitely be calling you in the future!

This review is not about the technician, Michael, he was fantastic. This review is in regards to Sears Home Services AI assistant and how you are absolutely unable to talk to a person at Sears. On March 5th 2026 I called Sears to have a repair person come and fix my microwave. My microwave is a combination oven and microwave. I stated in the call that it was only the microwave that was not working, but when I received the order number it had double oven listed. I called Sears back with the order number and stated again that it was the microwave that was broken. The AI assistant stated that it would add this information to the order number. I also added a picture of the model number and the error code to the order. When the incredibly nice, professional technician showed up he was still expecting to fix a double oven. When I explained the issue was with the microwave he was unable to change the information on the order number and couldn’t work on the microwave. Since I had agreed to pay the fee for the technician to come out I paid it. I believe the Sears Home Services should refund me the service fee, since I had done everything I could to let them know the correct issue. I tried calling Sears again today about my issue but was again completely unable to speak with a person, I did find out that my order number had now been changed to an issue with my microwave. I hope a person a Sears at least looks at these reviews. Again the technician Michael was wonderful and has nothing to do with this review.