Keith was on time, courteous and professional. He was thorough in diagnosing the issue, took his time and was careful in asking questions to be sure he was addressing our concerns. We would most certainly welcome him back if we were to have another issue in the future.
Austin was very nice and respectful. He was able to find the problem and fix it then test it before he was done. He made sure to pick up after himself as well.
Very professional and courteous. Technician completed task, and asked if he could provide maintenance services to washer, dryer, oven, fridge and other appliances in the house, which I greatly appreciated the technician asking me. Well done Sears Technician!
Schedule 2 appointments first one was suppose to be between 1 and 5 pm. Last update was they were going to be about 10pm. Cancel and reshedule for 2 days later for early service 8am to 12pm. Looked on there tracking system said I was next on the stop should arrive 10:11 to 10:39 decided at 100: am to cancel because of no communication. It doesn’t matter what number you call you can not talk to any one.
This company is horrible. We scheduled an appointment for Monday from 1:00 pm – 5:00pm. We kept getting texts that pushed our time out to 10:00 pm!!! What company makes a house call that late? We rescheduled for today, Thursday from 8:00 am – 12:00 pm, but got a text saying they would be here at 10:00 am. Needless to say we still have not heard from them or seen them. DO NOT RECOMMEND!
Alan Conley
Keith was on time, courteous and professional. He was thorough in diagnosing the issue, took his time and was careful in asking questions to be sure he was addressing our concerns. We would most certainly welcome him back if we were to have another issue in the future.
Baljit Sandher
Austin was very nice and respectful. He was able to find the problem and fix it then test it before he was done. He made sure to pick up after himself as well.
Jo V
Very professional and courteous. Technician completed task, and asked if he could provide maintenance services to washer, dryer, oven, fridge and other appliances in the house, which I greatly appreciated the technician asking me. Well done Sears Technician!
Mary Webster
Schedule 2 appointments first one was suppose to be between 1 and 5 pm. Last update was they were going to be about 10pm. Cancel and reshedule for 2 days later for early service 8am to 12pm. Looked on there tracking system said I was next on the stop should arrive 10:11 to 10:39 decided at 100: am to cancel because of no communication. It doesn’t matter what number you call you can not talk to any one.
Skyler butler
This company is horrible. We scheduled an appointment for Monday from 1:00 pm – 5:00pm. We kept getting texts that pushed our time out to 10:00 pm!!! What company makes a house call that late? We rescheduled for today, Thursday from 8:00 am – 12:00 pm, but got a text saying they would be here at 10:00 am. Needless to say we still have not heard from them or seen them. DO NOT RECOMMEND!