Had a great experience with Shawn Burke. There are a few Shawn’s here. My feedback would be that if a tech is doing something for the first time, they should read instructions and research before spending the customers time onsite doing that and asking the right questions to the customer. The important thing is they corrected the issue.

Wonderful service. Have an old bock hot water heater that also powers the radiant floor. Same day service but had to order new parts for the 12 year old system. Came out late in the day, because received the parts and Boom… Installed. Clean, courteous, professional, timely, and efficient. Going to use Ray-Mac for any future issues, no brainer.

My step dad bought a house in the mountains a few years ago that had a heating system installed by Ray-Mac Mechanical. It has not been running well so needed someone to come out and check it out. He made multiple phone calls, left messages, but did not hear back from anyone. He then drove an hour to go to the office in person where he was rudely treated. The front office said he MIGHT get a call back. He left his name and number. A week went by, no call. He drove back up and waited for a manager. A service man spoke with him and promised he would have the owner get back to him that afternoon with a phone call. No call. After wasting weeks of trying to get help from this company that installed the heating unit, my step dad searched for a different company that might be able to help. Air-O in Redding was immediately helpful, courteous, and scheduled an appointment to check out the heating problem.
Having owned many businesses himself, my step dad has never experienced poor customer service to this extent. We, as a family, visit this home on a regular basis and hate to see him get the run around when a simple returned phone call was needed to clarify some questions.