The warranty claim on our refrigerator was referred to Appliance Repair Specialists (ARS). George (the service technician) quickly diagnosed the cause of the problem and ordered a replacement diffuser. Once the part came in, he returned and quickly installed the new part. ARS kept us fully informed as to when George would arrive. Great service at no cost to us.

Tom, our tech, was great! I’ve used this service multiple times over the last decade or so and have always been happy with the service. This time, however, I had trouble with the front office. When I made the initial appointment, I was told I’d be called the day before to get my appointment time and for them to collect their fee. They called, but there was no caller ID (see attached photo) so I let it go to voice mail. I checked the message immediately and was told that because I hadn’t answered the call, my appointment time was being cancelled! It took me another 30 minutes to get back through. When I finally got someone, I told them what happened. She asked if I’d gotten their email and when I said no, she looked and saw that they did not even have an email address for me (it hasn’t changed in 25 years.) She told me they’d cancelled the appointment because I hadn’t paid the fee yet! When I explained what happened and that the company should fix their outgoing caller ID, she told me that it worked on HER phone (in other words, she wasn’t going to bother to let anyone know I’d had a problem.) She was very abrupt and couldn’t wait to get me off the phone. Fortunately, I was able to get my appointment back, but that was SO MUCH stress for no reason!!

If I could give a negative review, I would. Check out their yelp as they have honest reviews there. They must pay to get reviews here on Google. I am writing to express my extreme dissatisfaction with the service provided by Appliance Repair Specialists regarding my new Maytag washer. For almost three weeks, I have been met with a level of incompetence and disregard for my time that is frankly unacceptable.

Despite being incredibly accommodating to your schedule—including arranging alternative childcare just to meet your company repair windows—your company has failed to reciprocate even a basic level of flexibility. After an initial technician found “no problem,” the machine failed again. When a second visit finally identified the issue, the repair could not be completed because your company neglected to send the necessary door lock part.

Most frustrating is the total breakdown in communication. I was personally promised an 8:00 AM appointment by the technician to avoid my daughter’s school and dance schedule. Instead, I was once again shoved into a 2:00 PM – 5:00 PM slot. When I contacted customer service, I was met with scripted, empty apologies like “I understand your frustration,” rather than actual solutions.

I have repeatedly adjusted my time to suit your technicians. I expect this machine to be fixed immediately, as I have now been without a working appliance for nearly three weeks due to your internal negligence.

04/14/26: Update – the technician came and guess what? They have the wrong part! Need to wait another week. Let’s see how many updates it will take before the appliance is fixed. next week will be one month!!!!!

04/18/26: Update: I rescheduled to Monday. However, I received a call that they could get me in today, Saturday. Of course I received a call that the technician called in sick and now the earliest they can get me in is on WEDNESDAY!!! Where can I report them of this terrible terrible experience. See image for reference.

04/22/26 Update: The technician came to my house again and guess what?! They did not send him the part!!!!! I have to wait yet again.