Located close to downtown and easy walk to many restaurants. Plenty of parking and staff is helpful. Rooms are older and you do get what you pay for. Smaller staff lead to some check in interruptions and amenities lacking. Ended up getting what I paid for and that was economical
Worse hotel ever I came from illinois when I called day prior to ask a fee question guy had no clue how to answer so my first thought was he possibly is new I check in there no towels no trash can the closet door was off screws every were my 1 yr nephew got to we told.guy at desk and he was completely rude to use about the situation I made shure to wipe counter down sweet had the room in better condition then what it was in at check in and was charge 20 for sheets that my nephew got cheetos on and my daughter got a small mark of wash able marker .
We got a roof over our heads, allergies from the mold and mildew.
A friend of mine and I needed a place to stay for two nights and are not well off by any means, so even though we paid about $130 for two nights and the complimentary breakfast etc… that’s a LOT of money for what we experienced. Mind you I grew up going to Motel6 in the 90s so for cheaper palaces I do have lower standards, but not no standards.
*The front desk employees were very nice both when we got there and left.
When we got there another guest came to the front desk asking for toilet paper and the response they got was, ‘we don’t have any more.’ Not great and the first red flag, but also not the employees fault.
When we got into the room, we were hit with a wall of mildew/ urine smell and opened the windows and turned on the fan in the bathroom asap. There was still water in the shower – the water damage to the floor was obviously causing the tub floor to dip and not drain water fully. Body hair was all over the shower walls and floor. The curtain was pink with bacteria and also hanging on hardly to the walls. The shower knob was hanging on by a thread and would make a horrible high pitched noise when turned on.
Nothing was wiped down, swept or cleaned off. We actually cleaned all the surfaces with what we had before we did anything. There are no trash cans provided, which was a huge inconvenience after having to clean the place ourselves. The room service sign was broken so we had to tape it to the window, hoping they would see it. Towels had stains and the blankets on the bed were thin and old with cigarette burns. After seeing the state of the room we weren’t about to trust the cleanliness of the bed or the comp breakfasts. We checked for bedbugs, luckily didn’t’ find any signs of them, but instead found a hoard of dirt and wrappers under the bedframe. We decided to not take any chances and ended up spending what we could have just put towards a nicer hotel into buying sheets and comforters from Walmart. Which again, not great to have unexpected expenses when you’re already trying to save money. I have the receipts to prove the extra costs just in case the owner wishes to reimburse us to make some of this right. I’ve never felt this uneasy about touching things in a hotel ever.
Again, I’m used to staying in not the fanciest places, but this was like being scammed. I’m really not sure how this place has good reviews. The photos make this place look decent and it’s far from that. This is literally the only time ever that I’ve taken photos of a placed we’ve stayed at because of the condition.
We didn’t want to bring things up while there because of the already obviously not well ran details we saw and heard. Just wanted to leave and get our $100 deposit back.
BAD!! BAD!! EXPERICNE this November 2025 from room to , so call manager Ryan, let me 1st state first night I stood there wasn’t too happy had a odor , and keep hitting my foot on metal bed box/ frame, but I just sprayed perfume and tried my best Not to kick the bed frame box, 2nd day we were out all day visiting family but when we came back to room nightmare began. I encounter one dead roach in my bed under sheets, 2 others on floor dead and 4 roaches alive in drawers, I immediately called front desk at 10 pm but there was nothing he was able to do, he stated manager was asleep he will follow up with me, next day came manager never did, and front desk person only offered me exchange In room, thats when I canceled the remaining 3 other days and went across the way, spent more money!!!. And still never heard from management!! So Monday came in had to literally walk over the the hotel speak to a manager and ask for my refund. RYAN THE manager was so rude,insensitive and refusing not to give me back my money for the days I didn’t stay, he told me I just need money and im a scammer, and that I put the roaches in the room. He never wanted to give me a number to a management team, he was still calling me a scammer and called the police on me!!!! When I just came in to get refund. He was very insensitive,.rude and racist towards me, management needs to view video and fire him!! He is not management material..Please if any customers are reading this, please go to heritage or quality inn excellent management, friendly staff and better rooms.
The staff was amazing, they were very friendly and helpful. They generally seem to care about their guest. The rooms could have been a little cleaner, but even housekeeping staff was wonderful. Of course we came on a very busy weekend and they were completely packed.
Formy TaxPro
Located close to downtown and easy walk to many restaurants. Plenty of parking and staff is helpful. Rooms are older and you do get what you pay for. Smaller staff lead to some check in interruptions and amenities lacking. Ended up getting what I paid for and that was economical
Adriana O'Neal
Worse hotel ever I came from illinois when I called day prior to ask a fee question guy had no clue how to answer so my first thought was he possibly is new I check in there no towels no trash can the closet door was off screws every were my 1 yr nephew got to we told.guy at desk and he was completely rude to use about the situation I made shure to wipe counter down sweet had the room in better condition then what it was in at check in and was charge 20 for sheets that my nephew got cheetos on and my daughter got a small mark of wash able marker .
Mutt R
We got a roof over our heads, allergies from the mold and mildew.
A friend of mine and I needed a place to stay for two nights and are not well off by any means, so even though we paid about $130 for two nights and the complimentary breakfast etc… that’s a LOT of money for what we experienced. Mind you I grew up going to Motel6 in the 90s so for cheaper palaces I do have lower standards, but not no standards.
*The front desk employees were very nice both when we got there and left.
When we got there another guest came to the front desk asking for toilet paper and the response they got was, ‘we don’t have any more.’ Not great and the first red flag, but also not the employees fault.
When we got into the room, we were hit with a wall of mildew/ urine smell and opened the windows and turned on the fan in the bathroom asap. There was still water in the shower – the water damage to the floor was obviously causing the tub floor to dip and not drain water fully. Body hair was all over the shower walls and floor. The curtain was pink with bacteria and also hanging on hardly to the walls. The shower knob was hanging on by a thread and would make a horrible high pitched noise when turned on.
Nothing was wiped down, swept or cleaned off. We actually cleaned all the surfaces with what we had before we did anything. There are no trash cans provided, which was a huge inconvenience after having to clean the place ourselves. The room service sign was broken so we had to tape it to the window, hoping they would see it. Towels had stains and the blankets on the bed were thin and old with cigarette burns. After seeing the state of the room we weren’t about to trust the cleanliness of the bed or the comp breakfasts. We checked for bedbugs, luckily didn’t’ find any signs of them, but instead found a hoard of dirt and wrappers under the bedframe. We decided to not take any chances and ended up spending what we could have just put towards a nicer hotel into buying sheets and comforters from Walmart. Which again, not great to have unexpected expenses when you’re already trying to save money. I have the receipts to prove the extra costs just in case the owner wishes to reimburse us to make some of this right. I’ve never felt this uneasy about touching things in a hotel ever.
Again, I’m used to staying in not the fanciest places, but this was like being scammed. I’m really not sure how this place has good reviews. The photos make this place look decent and it’s far from that. This is literally the only time ever that I’ve taken photos of a placed we’ve stayed at because of the condition.
We didn’t want to bring things up while there because of the already obviously not well ran details we saw and heard. Just wanted to leave and get our $100 deposit back.
Grace Powers
BAD!! BAD!! EXPERICNE this November 2025 from room to , so call manager Ryan, let me 1st state first night I stood there wasn’t too happy had a odor , and keep hitting my foot on metal bed box/ frame, but I just sprayed perfume and tried my best Not to kick the bed frame box, 2nd day we were out all day visiting family but when we came back to room nightmare began. I encounter one dead roach in my bed under sheets, 2 others on floor dead and 4 roaches alive in drawers, I immediately called front desk at 10 pm but there was nothing he was able to do, he stated manager was asleep he will follow up with me, next day came manager never did, and front desk person only offered me exchange In room, thats when I canceled the remaining 3 other days and went across the way, spent more money!!!. And still never heard from management!! So Monday came in had to literally walk over the the hotel speak to a manager and ask for my refund. RYAN THE manager was so rude,insensitive and refusing not to give me back my money for the days I didn’t stay, he told me I just need money and im a scammer, and that I put the roaches in the room. He never wanted to give me a number to a management team, he was still calling me a scammer and called the police on me!!!! When I just came in to get refund. He was very insensitive,.rude and racist towards me, management needs to view video and fire him!! He is not management material..Please if any customers are reading this, please go to heritage or quality inn excellent management, friendly staff and better rooms.
Lori Clapper
The staff was amazing, they were very friendly and helpful. They generally seem to care about their guest. The rooms could have been a little cleaner, but even housekeeping staff was wonderful. Of course we came on a very busy weekend and they were completely packed.