Completely unethical business. I booked the hotel for four nights. Flight got cancelled and ended up arriving one day late. I messaged and called the property but no one bothered to respond. When I arrived at the property they told me that they are fully booked and released my room though I paid for the whole week. Later a guy walked in and they quoted him 300 per night which is twice as much as I paid. The whole place is a rundown ant infested property run by a bunch of mafia. Please be alerted and avoid at all costs. And as other reviews mentioned they withheld security deposit for no reason.

Here goes the famous line: if I could leave zero stars, I would. And as a relates to customer service, I would leave -5 stars. I booked my hotel reservations a week in advance. I paid with a debit card. I received a confirmation email and everything. When I got to the hotel I was notified that my reservations were canceled. This was the week of the World Cup, so hearing that my hotel room was canceled during extremely busy and expensive week was very upsetting. Moreover, an hour before I drove to the hotel I confirmed my reservations on the phone with an employee when I got there all of a sudden my reservations were canceled. I’ll spare you the rest of the details but I just wanna let y’all know. This place is a no go. The company is dishonest and not to be trusted.

It initially reminded me of a Motel 6 because it was cramped and minimalist. But they had tried to update it and make it artsy. Unlike many of the reviews I read, I did not find it very clean after finding a few strands of long hair in the shower & on the bedsheets. There were also smudges of what appeared to be feces on the wall right behind the toilet paper holder in the bathroom (like someone had soiled hands when they reached for the tissue & touched the wall) and shoe marks on the wall above the dusty baseboards. The bed mattress was not very comfortable. They had nice wooden blinds covering the windows, but they didn’t close completely so the well lit walkway lights prevented the room from getting very dark. I’m not picky & can usually sleep through anything, especially after a long day & 6 hour drive, but had a hard time sleeping. I could hear noise from the neighbors in their room & outside late into the night. The motel seemed to be in a good walkable, centrally located area, but noone was in the office to checkout in the morning. There was only a note telling us to leave the keyboard inside the room, so you couldn’t get a receipt or anything from the front desk.