Terrible Service, No Accountability, and a Serious Safety Concern – Never Again!

I purchased my Toyota Camry from this dealership and trusted their service department with my vehicle for two years. After what happened during my most recent visit, I have completely lost trust in this dealership. I will never return for service, and I will never purchase another vehicle from them.

During my last service appointment, the service department apparently damaged the threads on the rear left wheel’s lug nut or wheel stud while tightening the wheel with a pneumatic impact wrench.

The consequences became clear when I got a flat tire on the road and tried to install my spare. I could not remove the wheel because the lug nut was stuck due to the damaged threads. I was stranded on the side of the road for an entire hour, waiting for help. Eventually, the lug nut broke while we were trying to remove it.

Think about that: I could not even change a flat tire because of a wheel fastener that may have been improperly installed during service at this dealership. This is not just an inconvenience — it is a serious safety concern.

I returned to the dealership, explained what had happened, and expected them to take the situation seriously. Instead, they denied responsibility and demanded $320 to replace the damaged part.

After two years of loyalty, this is how they treat a customer? Rather than properly investigating the issue and trying to find a fair solution, they simply pushed the cost onto me.

What makes this experience especially disappointing is the complete lack of accountability. If a customer pays a dealership to service a vehicle, they should be able to trust that the work is performed properly and that safety-critical components are handled correctly.

I trusted this dealership with my car, and now I have serious doubts about the quality of its service work. Their response to this situation has been just as disappointing as the problem itself.

They have permanently lost me as a customer. I will never service my vehicle here again, and I will never buy another Toyota from this dealership.

Based on my personal experience, I strongly recommend that anyone considering this dealership think carefully before trusting them with their vehicle. Good customer service means taking responsibility, investigating problems fairly, and putting customer safety first. Unfortunately, that was not my experience here.

Dropped over $1000 to get tire pressure sensors fixed. I was just handed back the keys, drove home and as soon as I drove over the speed bump to pull into my garage, the front hood of my car flies open. Is it supposed so be open? No one said anything to me about this? How do I fix this? It wasn’t like this before I took it into the dealership. I called as soon as I parked and no one was available to help. Does it just need to be closed?? I don’t even know if I am strong enough to open or close it I have no background in cars. Do I have to get this fixed now? My car was not like this before. Is this just carelessness or laziness about closing this or is it broken now? I have not been able to reach anyone at this location who can help. I called at Wednesday August 5 5:15pm and texted. Can anyone help?? I literally just took it off the lot 10 minutes ago. I am not super knowledgeable about cars that’s why I took it here and now it’s broken or something 🙁 super disappointing dangerous safety hazard they just handed it to me with an unlatched/broken hood or whatever they messed up and can’t even respond to me reaching out. this just seems like extreme safety negligence. what if I was on the going 80 on the highway and I hit a bump and it popped open? what else was neglected and messed up to my car during my visit here?