I choose dealerships for maintaining my vehicle in hopes of them doing it correctly. That is not always the case, but I can trust this dealership to do everything for keeping my vehicle in the best condition. I had Pete a few years ago, and just recently had Jeff work with me and they were very helpful and attentive.

I had an amazing experience buying my truck thanks to Michael Croom and his sales manager, Ross Diczhazy. From start to finish, they made the entire process easy, fast, and completely transparent. There were no games or pressure—just honest communication and outstanding customer service.

Michael was knowledgeable, patient, and made sure all of my questions were answered. Ross helped make everything smooth and efficient, and together they got me in and out much quicker than I expected.

If you’re looking for a stress-free car buying experience with people who genuinely care about their customers, I highly recommend asking for Michael Croom and Ross Diczhazy. Thank you both for going above and beyond!

Such a smooth & hassle-free experience at this store!!

I knew what vehicle I was shopping for, but I wasn’t sure about trim levels and what would fit my needs best. I wanted a work truck with good fuel economy. The Ford Maverick checked all the boxes.
I know dealerships have a reputation of having sharks outside just waiting for you to pull up, but that wasn’t the case here. I was lucky enough to deal with Michael Croom & I strongly recommend him! He was very patient with me, showed me easily 10+ trucks and I’m sure that I got on his nerves but he NEVER showed it. Haha. A true professional.
Once we had test driven a truck & we had it narrowed down to a couple of units is when sales manager Ross D. jumped in. He worked me a few quotes and did not try to fast talk or push me into a bad deal. Ross worked outstanding numbers for me but due to an unforeseen situation, I was not able to purchase my truck that evening. Both Croom & Ross reassured me that they would contact me the next day and close the deal.
When I first arrived at the dealer, I noticed a Ranger Raptor on the front line, and I have been wanting to get one. On the way out of the dealer, my wife asked for Michael to unlock the truck so we could look at it & we did. VERY nice truck. We went on our way and I waited for them to call me the next day.
As promised, Ross reached out and gave me the lowdown on the deal & the unit I had picked out was out and I needed to pick another. He offered help locating a comparable unit for me, even if it meant dealer trading for one. I went back on their site from my office and looked at their inventory again and found a Space White Lariat Maverick with black out package. I don’t know how we missed it the night before, but it was perfect. As the saying goes, things happen for a reason. I trust that God knew something I didn’t.
Ross worked the quote and sent it over. SOLD. But I was slammed at work and wouldn’t make it to the dealer on time. Ross had their finance people handle everything online for me & it was flawless.
They were so easy to work with that I ended up convincing Ross to give me too much money for my truck on trade for the Ranger Raptor and I bought them both! Great job by the whole team at the dealer, but especially our salesman, Croom, sales manager Ross, & Manny in finance. Big thank you to those guys.
If you’re in the market for a new FORD or quality used vehicle, get over to Kearny Mesa Ford & see these guys!