I recently brought my Ford Bronco Sport to the Uptown Oakland location for what should have been a routine oil change and left extremely disappointed with the experience.
I was charged $215 for the service, but when I picked up my vehicle, I immediately noticed that the front bumper was loose. The bumper was completely intact when I dropped the vehicle off, yet my concerns were dismissed by staff rather than properly addressed. I was told the vehicle was “made that way,” despite the fact that two bolts were missing—one from each side—and the center of the bumper had been pushed inward.
What made the situation even more frustrating was the lack of care or concern from the service team. When I asked about the loose bumper, an employee questioned whether the vehicle was even mine, as though I were a random person inquiring about someone else’s car. Instead of investigating the issue, my concerns were brushed aside and gaslighted.
I was also told that a necessary part had already been ordered to fix an axle leak covered under warranty. And while I understand that parts can take time to arrive, I later learned that no order had actually been placed at that point. The delay itself wasn’t the problem—the inaccurate information was.
I understand that the axle leak on my vehicle is covered under warranty, but the overall handling of this visit has completely eroded my trust in this service department. Between the apparent damage to my vehicle, the misleading information, and the dismissive customer service, I no longer feel comfortable bringing my vehicle to this location for future service. In fact, this experience has made me consider trading in the vehicle simply to avoid dealing with Ford service in this area again.

They texted me about a recall item — something to do with headlights — and set me up with an appointment, all by text. When I brought the car in, Brigitte took good care of me. I walked home, and a few hours later they delivered the car to my door, fixed and washed. All in all a painless experience.