If you know it’s going to take over an hour to deliver fresh cooked burgers then why can’t you just tell the customer so they don’t have to wait, get cold gross food and then end up having to just go get it themselves? What a terrible waste of time and precious hard earned money.
Apparently no one is responsible for the accuracy of your order. Contacted food runners and restaurant about inaccurate order and yay no one is has any responsibility except the patron. Only order off menu, they don’t have the mentality to process changes
Ordered from Los Gallitos. Delivery was estimated to be 1/2 hour. At that time I still had no confirmation from them so called the restaurant. No runner had arrived. The server tried to call Food Runners and the driver – no response. The food finally arrived an hour later – 1 1/2 hours from order to deliver for a BURRITO. The service sucks.
I put in an order and after an hour I called the restaurant and they had the food ready but the driver never picked it up. I called and emailed foodrunners but got no response back and the email was fake that they have on their page! I lost $20 and am so pissed! Not ordering from them again.
As requested by foodrunners here is my order number 190622 and I ordered from subway in fort bragg ca.
Placed an order and told delivery in 20-30 minutes. After an hour I called the restaurant and learned the driver hadn’t picked it up yet. Did not want cold food so the server said to call and food runners and ask for a refund. Left two messages last night and one today – still no response although their outgoing message says the return calls promptly. Unreliable and impossible to deal with. Even their support email address is fake (undeliverable). Never again! Cost me $31 to learn this lesson.
Charlene Basurto
If you know it’s going to take over an hour to deliver fresh cooked burgers then why can’t you just tell the customer so they don’t have to wait, get cold gross food and then end up having to just go get it themselves? What a terrible waste of time and precious hard earned money.
kate finnegan
Apparently no one is responsible for the accuracy of your order. Contacted food runners and restaurant about inaccurate order and yay no one is has any responsibility except the patron. Only order off menu, they don’t have the mentality to process changes
Maggie O'Rourke
Ordered from Los Gallitos. Delivery was estimated to be 1/2 hour. At that time I still had no confirmation from them so called the restaurant. No runner had arrived. The server tried to call Food Runners and the driver – no response. The food finally arrived an hour later – 1 1/2 hours from order to deliver for a BURRITO. The service sucks.
Traci Colbert
I put in an order and after an hour I called the restaurant and they had the food ready but the driver never picked it up. I called and emailed foodrunners but got no response back and the email was fake that they have on their page! I lost $20 and am so pissed! Not ordering from them again.
As requested by foodrunners here is my order number 190622 and I ordered from subway in fort bragg ca.
michele robb
Placed an order and told delivery in 20-30 minutes. After an hour I called the restaurant and learned the driver hadn’t picked it up yet. Did not want cold food so the server said to call and food runners and ask for a refund. Left two messages last night and one today – still no response although their outgoing message says the return calls promptly. Unreliable and impossible to deal with. Even their support email address is fake (undeliverable). Never again! Cost me $31 to learn this lesson.