OVERCHARGED. CHECK YOUR BILL!
We visited for the first time with our 1-year-old daughter and were pleasantly surprised by the food. It was flavorful, and while it’s more expensive than a typical taqueria, you’re paying for an elevated dining experience and great ambiance.
Unfortunately, our experience ended on a very disappointing note. Our final bill was $120 (including tip), which we reviewed, signed, and left with. Shortly after, I received an Amex notification showing a pending charge of nearly $160. Since we weren’t far, my husband went back to ask about it.
Before he could even explain why he was there, our waiter, Ivan G., was already walking toward him with an updated receipt in hand. He claimed other drinks were accidentally charged to our tab, but that doesn’t explain how we were given and signed the correct final receipt before leaving.
Had we not received the Amex notification, we would have been overcharged by almost $40. It’s unfortunate because we were excited to find a new family spot, but because of this experience, we won’t be returning or recommending it to others.
Pretty good food that feels elevated! The restaurant itself is super cute and great for large parties, or smaller groups if you get seated in the bar area. The mole poblano had the most tender chicken leg. Delicious! We also loved their ceviche and guacamole.
Of the two times I’ve been to Flores, neither left me with a good experience. At lunch there’s no wait, so good there, but the service here is extremely slow and the food is mediocre. This latest was because my group picked it. We had to flag our server down everytime we wanted to order appetizers, entrees, and even the check. It took over 20 mins just to order appetizers. Then over another 20 to even get the appetizers (chips and guac, come on that is so easy to prep). We were there over 50 mins before being able to order the entrees. Not once did our water pitcher get refilled and it was empty by the time the entrees came. Now on to the food, this is “Mexican inspired” because they don’t even use Spanish rice and the flavors are pretty bland for what you’re paying.
If you want a sit down meal with slow service, go ahead and try this place. If you want actual Mexican food, there are a ton in the area with over 4.5 stars that taste and are made so much better with lower prices.
Fun atmosphere for this upscale Mexican restaurant. There is a full bar, tall tables or short tables. We ordered the Mixed Plate for 2 which has chicken, steak and prawns. Came with rice and beans. My only complain is that it came with only 3 corn tortillas. When the name of the dish says it’s for 2 people, how about giving us 4 tortillas instead of 3? Other than that, food was good. Parking is at the mall parking lot/structure.
Nicely decorated restaurant, located in the Hillsdale Mall, serving elevated Mexican food. Everything we had was well-cooked and beautifully presented. All three sauces with the chips were delicious, and complemented the margarita perfectly. Fast and friendly service. Great place to hang out with friends!
Christal Martinez
OVERCHARGED. CHECK YOUR BILL!
We visited for the first time with our 1-year-old daughter and were pleasantly surprised by the food. It was flavorful, and while it’s more expensive than a typical taqueria, you’re paying for an elevated dining experience and great ambiance.
Unfortunately, our experience ended on a very disappointing note. Our final bill was $120 (including tip), which we reviewed, signed, and left with. Shortly after, I received an Amex notification showing a pending charge of nearly $160. Since we weren’t far, my husband went back to ask about it.
Before he could even explain why he was there, our waiter, Ivan G., was already walking toward him with an updated receipt in hand. He claimed other drinks were accidentally charged to our tab, but that doesn’t explain how we were given and signed the correct final receipt before leaving.
Had we not received the Amex notification, we would have been overcharged by almost $40. It’s unfortunate because we were excited to find a new family spot, but because of this experience, we won’t be returning or recommending it to others.
Elaine Tu
Pretty good food that feels elevated! The restaurant itself is super cute and great for large parties, or smaller groups if you get seated in the bar area. The mole poblano had the most tender chicken leg. Delicious! We also loved their ceviche and guacamole.
Jase
Of the two times I’ve been to Flores, neither left me with a good experience. At lunch there’s no wait, so good there, but the service here is extremely slow and the food is mediocre. This latest was because my group picked it. We had to flag our server down everytime we wanted to order appetizers, entrees, and even the check. It took over 20 mins just to order appetizers. Then over another 20 to even get the appetizers (chips and guac, come on that is so easy to prep). We were there over 50 mins before being able to order the entrees. Not once did our water pitcher get refilled and it was empty by the time the entrees came. Now on to the food, this is “Mexican inspired” because they don’t even use Spanish rice and the flavors are pretty bland for what you’re paying.
If you want a sit down meal with slow service, go ahead and try this place. If you want actual Mexican food, there are a ton in the area with over 4.5 stars that taste and are made so much better with lower prices.
TK
Fun atmosphere for this upscale Mexican restaurant. There is a full bar, tall tables or short tables. We ordered the Mixed Plate for 2 which has chicken, steak and prawns. Came with rice and beans. My only complain is that it came with only 3 corn tortillas. When the name of the dish says it’s for 2 people, how about giving us 4 tortillas instead of 3? Other than that, food was good. Parking is at the mall parking lot/structure.
Wei-Ai Tai
Nicely decorated restaurant, located in the Hillsdale Mall, serving elevated Mexican food. Everything we had was well-cooked and beautifully presented. All three sauces with the chips were delicious, and complemented the margarita perfectly. Fast and friendly service. Great place to hang out with friends!