We just started our car shopping journey but Chelsea was a wonderful rep. She was super helpful and patient in answering questions, test driving, and considering our wants/needs. This Toyota is also the suburaru next door so really convenient to check both out!

I had a great experience working with Rob Gomez at Toyota Oakland. He was straightforward, easy to talk to, and never made me feel pressured at any point. He took the time to answer all my questions, explained everything clearly, and made the whole process a lot smoother than I expected. It’s not often you come across a salesperson who is genuinely honest and looking out for the customer, but that’s exactly how Rob was.

What I appreciated most was how transparent and professional he was from start to finish. He kept me informed, followed through on everything he said, and made sure I was comfortable with the deal before moving forward. If you’re in the market for a car and want to work with someone you can trust, I highly recommend asking for Rob Gomez.

There’s a common saying online: Five-star reviews can be written by bots, but one-star reviews usually come from real experiences. Please read carefully before deciding to come here.

I am sharing my personal experience purchasing a Toyota XLE at this dealership. From the very beginning, the staff aggressively pushed us to provide our credit card and make a payment, while not giving us sufficient time or opportunity to review the vehicle’s detailed specifications.

Before payment, both the salesperson and the sales manager repeatedly confirmed that we were purchasing a higher-trim vehicle. However, after the payment was completed, we discovered that the vehicle provided was in fact a lower-trim version, along with an additional $500 add-on service included in the contract that was never clearly explained beforehand.

When we returned to the dealership to seek clarification from a manager, the situation became even more concerning. Multiple staff members told us that the manager was “not available,” while the manager was clearly visible sitting in a glass office behind the front desk.

The way this situation was handled felt deeply unprofessional and dismissive. Instead of addressing our concerns, we were treated with a lack of respect and ultimately asked to leave.

This experience seriously undermined our trust. I strongly recommend future customers verify every detail in writing before making any payment, and to be extremely cautious when dealing with this dealership.