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7766 Balboa Ave, San Diego, CA 92111, USA
4.1
3,342 reviews
  • Rob Campbell

    Quick and easy. Carmax bought my car for far more than we thought. It was so much better than selling on our own. Our closer “Dawn” was extremely professional, and very thorough in explaining the DMV details, and left us feeling very secure in the transfer process. Will absolutely will be using Carmax again. Loved the experience!

  • JoPoSlo

    This is my second time selling a vehicle to CarMax within the past year and a half, and once again, the service was exceptional. The entire transaction was easy, efficient, and handled with genuine professionalism from beginning to end.
    What stands out most is the customer service and teamwork. Everyone works together so seamlessly that you can tell this store is extremely well managed. There’s a consistency here you know you’re going to be treated with respect and taken care of.
    Now, I will say with a smile… CarMax definitely made some money on me this time! Sadly for me, probably a pretty good chunk of it! But that’s business, and it doesn’t change the fact that I was very happy with the service and how smoothly everything was handled.
    After two excellent experiences, I truly believe this CarMax location deserves recognition for operating at a top-tier level. Great people, great teamwork, and excellent customer service. And yes even though they made bank on me this time, I’ll still be back! Five stars!

  • Alberto Viruete

    ​Recently bought a Dodge Daytona at this location, and the experience was smooth right from the moment I walked in. I was greeted and assisted promptly. Since I had already ordered the car in advance, the purchasing process was very straightforward.
    ​Later, I had to use the service department, and that experience was just as quick and hassle-free. They provided me with a loaner car right away. The next day, my service technician, Rob, called me to give me an update on the next steps, and he kept in constant communication while my car was in the shop. Rob was exceptional—when I picked up the vehicle, he went over the report, explained in detail what was fixed, and handled all the paperwork smoothly. He also gave me all the time I needed to transfer my belongings from the loaner back to my car without any rush. He was extremely professional throughout.
    ​I highly recommend this CarMax location, and if you need service, I definitely recommend working with Rob!

  • A.J. Whitsell

    This was my first time buying a car from CarMax, and the experience exceeded my expectations. I purchased a 2024 Tesla Model 3, and Niko made the entire process quick, efficient, and stress-free while ensuring I understood each step along the way.

    I originally found the exact car I wanted on CarMax’s website in Phoenix. For only $150, CarMax shipped it to the Kearny Mesa location in San Diego and reserved it for me to test drive. The process was seamless from start to finish.

    What stood out most was that I never felt pressured to make a purchase. After my test drive, the first thing Niko asked was, “Is it the right car for you?” That simple question showed me that CarMax genuinely cares about helping customers find the right vehicle rather than just making a sale.

    Because of Niko’s professionalism and customer-first approach, my first CarMax experience was an excellent one. I would absolutely recommend both Niko and the CarMax Kearny Mesa team to friends and family looking for a hassle-free car-buying experience.

  • Shawn Sanarez

    I had an amazing experience working with Justin. He was very direct, informative, and easy to talk to from start to finish. He was super cool, chill, and made the entire car-buying process stress-free.

    His customer service was phenomenal. He was fun to work with, detail-oriented, and very precise in explaining every step of the process, making sure I understood everything along the way. Because of how comfortable and confident he made me feel, I ended up purchasing a Nissan Sentra SV with him.

    If you’re looking for a salesperson who’s honest, knowledgeable, and genuinely cares about helping you, I highly recommend asking for Justin. Thanks again for making this such a great experience!

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