Very quaint little place. Clean rooms and hot water but not enough bedside plugs.

Terrible, do not stay here! They charged us $25 for a cigarette burn hole on the comforter that was already there, it was the first thing I said to my husband. Other than the fact that it smelled like cigarettes and garbage! When I called them after our trip was completed about the burn the man quickly pretended not to understand me and shortly after that he hung up on me. The hotel is Very old and run down. It’s not even in a popular location like they try and lead you to believe. Somehow they have an award of some kind in the check in area. They probably printed it out themselves. During our stay we had some friends stop by for maybe an hour and the next morning the housekeeper tells us that we can’t have so many people in and out. Like what!? Also just very rude. The atmosphere was awful, the room was outdated and gross and the staff were rude. Not to mention you could get a much better room anywhere else for the same price or less! Do not stay here!

We drove seven hours from Vancouver, WA, specifically to book the room with a jet tub as prominently advertised on your Booking.com listing. I selected and paid for this specific room type, confirming its availability.

Our experience upon arrival was deeply disappointing and nothing like what was promised.

The room we were assigned did not contain a jet tub, or any tub at all. The shower was outdated and the room had a strong musty odor. The lobby also did not match the photos presented online, and the check-in process was an impersonal interaction with a staff member via a Zoom call.
Discovering the room was not as advertised, we immediately returned to the front desk (the Zoom screen) to explain the error and request a refund. I showed the representative the Booking.com listing for the room I paid for, but she was not empowered to help, stating only that “only one room has that tub” and refusing a refund.
We then contacted Booking.com directly but were disconnected twice, compounding our frustration. We left the property without staying a single minute as the accommodations were fundamentally different from what we contracted and paid for.
We are not dissatisfied with a stay; we are requesting a refund for services not rendered. We paid for a specific, advertised room type that you did not provide.

I see you actively respond to reviews here. I trust you will rectify this situation by processing a full refund for our reservation. This is not simply a complaint, but a documented case of your property failing to deliver the paid-for product.