If I could leave zero stars, I would.

I have never felt so disrespected as I did during my visit. I completely understand that it was a holiday and that the drive-thru line was extremely long. I waited in line for about an hour and finally reached the speaker around 12:35–12:40 a.m. The employee told me they closed at 1:00 a.m. I replied that was fine because I only wanted to order a couple of items and it should not take long. She said, “Okay,” then asked me to hold.

After waiting another 15 minutes at the speaker, she came back and told me they could not take my order because they were now closed. I drove around to the second window to ask why they had not taken the last few customers’ orders when we had already been waiting for so long.

As I came around the building, I noticed a black Dodge Charger at the window that appeared to belong to an employee. The vehicle in front of the Charger received food, and when the Charger pulled up, the employee at the window greeted the driver by saying, “Hey, what are you doing here?” When I reached the window and questioned why other vehicles were still being helped while mine was refused, I was told the vehicle in front of me “didn’t have to pay” and was simply given their food.

I calmly explained that those of us who had waited in line for over an hour should have had our orders taken before closing. I asked for the general manager’s name and contact information. Instead of helping me, the employee became argumentative. I told her, calmly, that I no longer wished to speak with her and asked to speak with the manager on duty. She looked at me, spoke with someone inside, then told me the manager did not want to speak with me and was instructed to close the window in my face.

I then called the store to try to find out who was working so I could contact corporate when they opened. While I was still in the drive-thru, I noticed a man walking toward my vehicle. I drove to the front of the building to avoid any confrontation. While I was there, another man in the parking lot yelled, “Hey, my girlfriend is in there!” I told him I didn’t know who his girlfriend was and that I wasn’t looking for a problem with anyone—I was simply trying to get information to contact corporate.

Shortly afterward, another man arrived in a white vehicle, parked aggressively, and walked toward my car in an aggressive manner. I stepped out and calmly asked him to lower his voice. He responded by saying he didn’t “have to do anything” and that he would just call the police. I told him that was fine because I wanted the situation documented.

What happened next was even more concerning. A woman, who I was told was the mother of one of the employees, pulled into the parking lot yelling before she even knew what had happened. Although someone told her everything was okay and asked her to calm down, she went back to her vehicle, grabbed a baseball bat, and walked toward me and my car. I asked her, “What are you going to do, hit me with the bat?” The man standing nearby even told me that the situation was getting out of hand and wasn’t worth it.

To avoid further conflict, I drove across the street and waited for the police. When officers arrived, I felt they approached me aggressively without first investigating what had happened. One officer asked if I was “mad because they wouldn’t serve” me. I explained that this was never about the food—it was about the way I had been treated and the unprofessional behavior of the employees. I did not feel my concerns were taken seriously.

I will be contacting the corporate office because no customer should be treated this way. My complaint is not simply about being denied service. It is about the disrespect, the refusal of management to speak with me, the aggressive behavior of individuals associated with the employees, and the fact that someone escalated the situation by retrieving a baseball bat. I hope corporate conducts a thorough investigation into this incident so no other customer has to experience what I did.

I had a really frustrating experience with my order at Taco Bell—items were missing and the hard shell chalupa was honestly not good at all.

BUT I want to give a huge shoutout to Thomas. When we contacted the store, he went above and beyond to fix everything. He remade all the missing and incorrect items without hesitation and had amazing customer service the entire time.

It’s rare to see someone handle a situation that well, and he completely turned the experience around for us. Taco Bell is lucky to have someone like Thomas on their team!