I purchased a clothing item from this store, and unfortunately the security tag was not removed at checkout. Since I had paid cash and did not plan to return the item, I did not keep the receipt.
A few days later, when I had time off, I returned to the store and explained the situation to the manager. I was only asking for the security tag to be removed so I could use the item I had already purchased. However, I was told that without the original receipt they could not help me and suggested that the item may not have been paid for.
I understand stores have policies, but it was disappointing to be treated with suspicion when the issue was caused by a checkout oversight. I wish there had been more effort to help resolve the situation or verify the purchase in another way.
I hope the store can improve how situations like this are handled in the future.
I want to say thank you for the staff, and the manager on 3/12/2026. Even though I came in 15 mins before closing. I saw great team work, and admire the friendly service.
Please let the security guy know to smile a bit more. He’s taking it too… i dont want to say too serious cause shoplifting is serious. I just like when store security has customer service “vibes”
Love this place, good prices
big selections only negative they leave boxes of merchandise blocking the aisles where you can’t go down and could be a fire issue if you had to evacuate in an emergency
The store was filled to the brim with people today, but I was still able to find a beautiful pot for my MIL for mother’s day tomorrow. They always have the best stuff!
liyun zheng
I purchased a clothing item from this store, and unfortunately the security tag was not removed at checkout. Since I had paid cash and did not plan to return the item, I did not keep the receipt.
A few days later, when I had time off, I returned to the store and explained the situation to the manager. I was only asking for the security tag to be removed so I could use the item I had already purchased. However, I was told that without the original receipt they could not help me and suggested that the item may not have been paid for.
I understand stores have policies, but it was disappointing to be treated with suspicion when the issue was caused by a checkout oversight. I wish there had been more effort to help resolve the situation or verify the purchase in another way.
I hope the store can improve how situations like this are handled in the future.
Lori Tompkins
I love shopping at TJMaxx.
They have new merchandise just about everyday. Brands from everywhere at a good price. I find the people that work there all very nice.
Alexis Perez
I want to say thank you for the staff, and the manager on 3/12/2026. Even though I came in 15 mins before closing. I saw great team work, and admire the friendly service.
Please let the security guy know to smile a bit more. He’s taking it too… i dont want to say too serious cause shoplifting is serious. I just like when store security has customer service “vibes”
J Patricia
Love this place, good prices
big selections only negative they leave boxes of merchandise blocking the aisles where you can’t go down and could be a fire issue if you had to evacuate in an emergency
L H
The store was filled to the brim with people today, but I was still able to find a beautiful pot for my MIL for mother’s day tomorrow. They always have the best stuff!