Extremely rude nurses here. We came for a new patient appointment and I was absolutely appalled at the treatment of my family here by the nurse who was tasked with doing my child’s hearing and vision tests. Very impersonal, very cold, and was extremely irritated with me whenever I’d ask any questions. She told me to get my 5 year old naked for the exam, a new patient appointment, and I’ve literally never heard of stripping for a new patient and when I asked why she huffed, got an attitude and said “it’s part of the exam”. She was also very clearly irritated with children, so she probably shouldn’t be working with them. My 5 year old is very fidgety and had a hard time standing still for the eye test and she got extremely irritated with her. We had made up our minds that solely because of her we wouldn’t be returning.

The doctor we saw was great though, you could tell he enjoyed his job and took our concerns seriously. He didn’t push us on anything we didn’t want to do and was very good with the children. Wish the same could be said for the nurse.

Myself, my older brother and our younger sister have been patients since we were little until 18- started with the amazing doctor Woodard then my sister and I went on to doctor Monica Stevens. We love her and the whole team! They are definitely the best and so kind! There are a few names of doctors I won’t mention that we aren’t too found of but I am so happy that my baby is now going here and has doctor Stevens! ❤ definitely no other place in alameda or the bay area I would go for my babies!