Ever since the trash company switch, it’s been nothing but problems. We’ve been marked down several times now as “trash not out” even though I have video showing the truck driving right by. Same thing happened when we needed a broken bear can swapped out – they claimed they did it, but they drove right past us.

Every time this happens, they act like we’re lying. I get up at 4 a.m. My daughter takes the garbage out at 5:30 a.m. on pickup days because of bears, and I check myself at 6:15 to make sure it’s out. That’s our routine.

Now this week they didn’t dump our can because the bear lid wasn’t latched. We were out of town Friday night, and bears got into the trash again and scattered it around the neighborhood. Instead of just sending someone back out, they questioned me and said they needed to “investigate” because their records showed the trash wasn’t out – which is completely untrue again.

The customer service rep isn’t even local and it takes days to hear back. Then they tell us we have to bring the can in ourselves to dump it for free. Some service that is. They always say they appreciate the opportunity to serve us, but it feels like they expect us to appreciate them instead. Service should be mutual – I pay them to do a job, and I can’t stand being lied to.

One star is being generous…They don’t provide service as contracted, and won’t even offer a refund for charges (even without providing the servoce) unless you notify them within 5 days.Customer service doesent provide any, and they simply dump you into voicemail boxes of peope not there. FRAUD