NAVI helped me with a dishwasher repair and I was genuinely pleased with how smoothly everything went. From answering their phones promptly and being conversational on the first call to text message management of return visits and a repair tech with great interpersonal skills who went above and beyond with a smile, NAVI stood out in every respect.
My last appliance repair was through TeeVax and the experience could not have been more starkly different in terms of ease of contact, cost, and thoroughness of questions answered.
To the good: My dryer is fixed. To the bad: It took several weeks and the process was terrible. For starters, I made my initial appointment using the system on their website and then (only because I called the next day to follow up) I learned that the appointment didn’t really exist. After that it was just a series of steps where I had to constantly call them to follow up and there was zero proactive communication on their part. It’s been extremely frustrating.
The AI assistant scheduled the repair for Thursday. A short time later the real person called and changed the appointment to Friday. The technician showed up on Thursday. Lucky I was home. Technician Patrick was great. Just need to coordinate real people with AI.
Fast efficient service. Very friendly but professional! Very fair service charge. Will definitely call them next time, every time! Thank you!
Virginia Farlin -Nelson
I had to reschedule last minute do to a family emergency. They were very professional and easy to work with. They came to the appointment on time and finished in a timely manner. I will definitely use them again and would recommend them for appliance fixes. Thanks
Molly Andich
NAVI helped me with a dishwasher repair and I was genuinely pleased with how smoothly everything went. From answering their phones promptly and being conversational on the first call to text message management of return visits and a repair tech with great interpersonal skills who went above and beyond with a smile, NAVI stood out in every respect.
My last appliance repair was through TeeVax and the experience could not have been more starkly different in terms of ease of contact, cost, and thoroughness of questions answered.
Emily (Emily)
To the good: My dryer is fixed. To the bad: It took several weeks and the process was terrible. For starters, I made my initial appointment using the system on their website and then (only because I called the next day to follow up) I learned that the appointment didn’t really exist. After that it was just a series of steps where I had to constantly call them to follow up and there was zero proactive communication on their part. It’s been extremely frustrating.
Brian Brady
The AI assistant scheduled the repair for Thursday. A short time later the real person called and changed the appointment to Friday. The technician showed up on Thursday. Lucky I was home. Technician Patrick was great. Just need to coordinate real people with AI.
Virginia A Farlin-Nelson
Fast efficient service. Very friendly but professional! Very fair service charge. Will definitely call them next time, every time! Thank you!
Virginia Farlin -Nelson
Kim Valerga
I had to reschedule last minute do to a family emergency. They were very professional and easy to work with. They came to the appointment on time and finished in a timely manner. I will definitely use them again and would recommend them for appliance fixes. Thanks