This guy gives it to you straight and is very reasonably priced. I trust him 100% with my baby and drive almost 2 hours to have it taken care of here because I know he’s honest and that’s hard to find these days.
Not sure how the rest of you feel, but I’m never very excited to take my car anywhere to be fixed. I was having many issues with my front end and chose Lotten because of a friend’s advice. I met Mike who understood what I wanted, saw my trepidation, and immediately made me feel at ease. After diagnosing the issue he gave me options and approximate costs. I chose one and when I came in to pick it up, the actual price was significantly less than the estimate. I highly recommend these guys!
We had just begun a road trip when our car started making scary noises. None of the shops were open over the weekend, and on Monday morning the shops that were open were busy for 2-3 weeks. They wouldn’t even take a look at our car. Mike was so nice and accommodating. We drove the car around the block so he could hear the noise, and he lifted the car and tried to diagnose the best he could. The noise sounded like CV Axle, but after checking the car twice he informed me it was transmission issues. This sounded nuts because our car barely has 20K miles on it. He recommended that I get the car towed to the Subaru dealership an hour away in Ukiah. I followed his advice and it did turn out to be transmission!!! Mike was so kind and honest he wouldn’t even charge me for looking at my car. We are super grateful to Mike and his shop, and definitely recommend checking out Lotten Brakes and Wheel.
I am quite impressed by the integrity of the folks at Lotton. They recently installed new suspension on my 2003 Toyota Avalon. I received a call from them informing me that my car wouldn’t be ready until the next morning due to the parts company sending the wrong part. The next day, when I picked up my car, I learned that they had taken $200 off the bill. The parts supplier had discounted the part as a form of apology for the mistake. Lotton passed the savings along to me. They could have kept the difference and I wouldn’t have known. These guys are great. I commend their business model.
Stephanie
This guy gives it to you straight and is very reasonably priced. I trust him 100% with my baby and drive almost 2 hours to have it taken care of here because I know he’s honest and that’s hard to find these days.
Natalia Siluianova
After a routine inspection of my car, the cabin somehow started smelling of gasoline.
Marc A. Tager
Not sure how the rest of you feel, but I’m never very excited to take my car anywhere to be fixed. I was having many issues with my front end and chose Lotten because of a friend’s advice. I met Mike who understood what I wanted, saw my trepidation, and immediately made me feel at ease. After diagnosing the issue he gave me options and approximate costs. I chose one and when I came in to pick it up, the actual price was significantly less than the estimate. I highly recommend these guys!
Jessica Shi
We had just begun a road trip when our car started making scary noises. None of the shops were open over the weekend, and on Monday morning the shops that were open were busy for 2-3 weeks. They wouldn’t even take a look at our car. Mike was so nice and accommodating. We drove the car around the block so he could hear the noise, and he lifted the car and tried to diagnose the best he could. The noise sounded like CV Axle, but after checking the car twice he informed me it was transmission issues. This sounded nuts because our car barely has 20K miles on it. He recommended that I get the car towed to the Subaru dealership an hour away in Ukiah. I followed his advice and it did turn out to be transmission!!! Mike was so kind and honest he wouldn’t even charge me for looking at my car. We are super grateful to Mike and his shop, and definitely recommend checking out Lotten Brakes and Wheel.
Charlie Engel
I am quite impressed by the integrity of the folks at Lotton. They recently installed new suspension on my 2003 Toyota Avalon. I received a call from them informing me that my car wouldn’t be ready until the next morning due to the parts company sending the wrong part. The next day, when I picked up my car, I learned that they had taken $200 off the bill. The parts supplier had discounted the part as a form of apology for the mistake. Lotton passed the savings along to me. They could have kept the difference and I wouldn’t have known. These guys are great. I commend their business model.