The VTA light rail station is nearby, and the trains’ alert sounds all night, which is quite disturbing for sleep. The room is cosy, but looks a bit old, don’t even have enough lighting to see the room well. The bathroom shower’s water pressure is pretty low. Staff are friendly and helpful, check-in and check-out is speedy.

One of the worst hotel stays I’ve had
I was traveling to San Jose for a board meeting and chose this hotel because I expected a comfortable, convenient, and well-maintained stay. Unfortunately, the experience was anything but.

The room was dirty and seriously outdated. The bottom of my socks turned brown from walking on the flooring, and there were visible cracks in the walls that made it clear the room had not been properly maintained. For a four-star hotel, this level of upkeep is simply unacceptable.

The shower only had lukewarm water, but the biggest issue was the thermostat. It was clearly malfunctioning, and sometime during the night the room heated up to what felt like 90 degrees. I woke up around 2 a.m. sweating and uncomfortable. There was no way to open the window and no way to get adequate airflow, leaving me with one option: change rooms in the middle of the night.

As a result, I got little to no sleep and had to go straight into an important board meeting the next day exhausted.

What made the experience even more frustrating was the response from the hotel. The compensation offered was essentially “some points” added to my Hilton account. Given the condition of the room, the lack of basic functionality, and the fact that this issue directly affected my ability to sleep before an important business meeting, that felt more like a slap in the face than meaningful compensation.

I expect much more from a four-star hotel. Outdated fixtures are one thing, but a dirty room, poor maintenance, lukewarm water, and a broken thermostat that makes the room unbearably hot are not acceptable.

I will not be staying here again, and based on my experience, I would recommend looking elsewhere.