I would give this service department zero stars if I could.

This isn’t my first Subaru, and I’ve been very happy with the brand, which makes this service experience especially disappointing.

Earlier this year, I brought my Ascent in for nearly $7,000 worth of service because I assumed the dealership would be the safest, most reliable place for major work. That was an expensive mistake.

One of the simplest items was replacing the windshield wiper blades. They replaced one and left the other old, visibly damaged blade in place. When I called, I was told it was “no problem” and to bring the car back. Months later, the explanation changed: first I was told they only replaced one because they didn’t have the other blade, then I was told, “We never replace just one blade.”

So which is it?

This weekend, our battery died for an unrelated reason. When we opened the hood, we found the left strut tower cap missing, the brake fluid reservoir cap off and sitting on the engine, and the right strut tower cap also off and sitting on the engine.

When I called, I was told they “never remove” the strut tower caps and that nothing could be done unless they saw the engine.

At this point, the issue is not a wiper blade or caps. If obvious, basic items were missed or left incomplete, how am I supposed to trust that the thousands of dollars of less-visible work I paid for was done carefully and correctly?

One more thing: when I picked up the car, the service representative pulled me aside and asked me for a positive survey response while acknowledging that employees were not supposed to do that. The survey itself later asked whether I had been instructed to leave a positive review. To me, that says plenty about how confident they are in the reviews they would otherwise receive.

I will never take my car here again. I deeply regret assuming dealership prices would mean dealership-level care or accountability.

Avoid, deceptive at best service center.

My 2020 forester was having some check engine light issues and due for its 30k maintenance. I cannot afford the cost of the 30k maintenance at this time and do not qualify to split the payments up. After dropping the car off for diagnostic I was told that the TCV had failed and needed to be replaced. I was also told that the person I was speaking with had talked to subaru and as long as I got the 30k service done there, they would fix my TCV for free. This is nonsense, the TCV is covered under an extended warranty by subaru and should be a free fix. I told them this and they said they had to call subaru to check. Seemed performative to me, I got a call shortly after saying it would be fixed for free. This was a great way to play into all of my fears about going into a car mechanic, they attempted to decive me into believing that I needed to get the 30k service done to get the part that was covered under extended warranty for free. Never taking my car there again.