Alderwood

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Location

1450 S State St, Ukiah, CA 95482, USA
3.2
18 reviews
  • Becca

    My partner is in the process of moving into a townhouse in this complex and has had nothing but issues with communication. I had heard from a coworker who lives there the property manager (Hugo, I believe) is impossible to get a hold of ever, but I was hopeful after touring and speaking with the property manager. Since then, my partner has been unable to confirm his move in date (supposedly in 2 weeks), been struggling to get any additional info he requested, hasn’t heard when he can actually view the space, and is overall extremely frustrated and disheartened. Phone calls and emails are not answered, there is no follow through with promised communication. I truly hope this is not indicative of how they will treat their paying residents.

    Edit: I appreciate that they responded to my review. My partner asked me to not respond to Alderwood or update further.

  • Amber Burns

    I recently moved into to the Alderwood Apartments and they have been amazing. After being here for a short time we had a hotwater heater issue and it was solved quickly. The maintenance worker was on it and took care of our problem that day. I appreciate it thank you for the great work and quick response.

  • Stephanie Killian

    APPLICANTS BEWARE!!!!!!!

    Hugo Ruiz does not return any calls or emails. I had applied, called, emailed and left messages with not one return call. 3 WEEKS later I was casually sent an email saying my application was accepted. I’m still trying to get my deposit back because who wants to live in a place where the manager does not care at all!
    DON’T WASTE YOUR TIME OR MONEY!

  • Sonya Switzer

    My brother has not had heat since 12-17-2021 despite several emails and calls to the manager there has been nothing done for over TWO MONTHS. I have been in property management for over 10 years, what a disgrace to not even have the decency to follow up with a resident regarding such a necessity! HUGO you need to do your job and figure this out ASAP. Seriously take care of it……. Quit dodging your renters. Your owners should be aware of such business practices.

  • Marcos Andrade

    My rating was changed from
    1 star to 4 stars. Management has changed hands, and the entire property received an upgrade. Both visually and in overall tenant experience. Brand new washers, parking expanded slightly, and the authoritarian nature of the old managers has vanished. Vast improvements have been made. A bit pricy but this is California we’re talking about. I do recommend staying here.

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