Western Dental & Orthodontics

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Ubicación

1616 Franklin St #100, Oakland, CA 94612, USA
3.1
559 reviews
  • Christine Uomini

    I was walking quickly to the address and completely walked past it. Oops! I turned around and once I got in the door I filled out forms. The front desk was relatively busy. I noticed they make reminder for appointment calls which is very nice of them.

    I let them know I was way over due for a teeth cleaning and that was my first goal. I know dentists must make money and they told me the exam and diagnostic was important to them. I told them I came for a long over due cleaning. I understand them and their needs too.

    I made the follow up appointment and we’ll see what happens. They are nice people. I’m grateful to get to see them. We’ll see what happens from here on out.

    I brush after every meal and floss. Only the pictures (x-rays) and exam will tell.

    🙂

  • Roosevelt Jean

    Thank you very much to the manager Copixie and Dr Sara, the both were very nice and patient with me. They explained the treatment and everything very well and also help me to book an appointment for my son, I really appreciate their support, they are very professional and gentle when it comes to explaining the process, I was very nervous. I would recommend this clinic 100%. Thanks again

  • Miguel Baliwag

    Respectively, this place has 0 respect for patient’s time. I have had 3 appointments now which I have not been seen because I waited for more than 2 hours and left. I had witnessed many other patients undergo the same. The reasoning is always that there is one dentist working, but that is no reason to overbook patients within a time slot. It feels incredibly disrespectful to our time and frustrating to walk away without the fillings and care we need. Please do better with booking fairly, overbooking simply doesn’t make sense, patients are not being seen and so much of our time is wasted.

  • H T

    The wait was way too long although appt. was made over the phone. (Packed n crowded in the sitting room though) On line questionnaire was completed as instructed but was asked to complete the paper copy unless it’s printed out. The XRay Tech had no smile n no greetings at all. At least I would expect a friendly smile n “how are you?” N also 1st question she asked “Do you have any dentures?” Not offended but my answer is no. I do wish she’s trained to ask are these all your real teeth, since some patients maybe offended. The waiting room also felt too warm n stuffy. May need some windows open or circulating air come in. I also notice the theatre type of sitting arrangement Msybe good to watch one direction TV but the TV wasn’t on so perhaps some rearranging of seats may give patients less anxiety. Many people have anxiety going to the dentists. The front receptionists, both of them give excellent services. They are fluent in both Spanish and English. Wow! They can work well under pressure, wow again! I wish I had my exam, xRay n cleaning done but I only had xRay done so it’s OK n I’m sure efficiency can be picked up n improved in the near future.

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