Murdock’s Moving & Storage
- 1160 E Eaton Rd, Chico, CA 95973, USA
- (530) 364-5357
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Ubicación
600 Country Dr, Chico, CA 95928, USA
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Kite Solutions, LLC
- 11276 Midway, Chico, CA 95928, USA
- (530) 332-8104
All Cleaning & Hauling
- 2430 Notre Dame Blvd, Chico, CA 95928, USA
- (530) 303-2600
Anna Burton
Customer service here is always great. Fast, friendly, easy, zero hassles. Thank you! We have rented a car transporter, car dolly, and trailers from this location. Easy access on and off the freeway. We will continue to rent from this location.
Ben Earl
It’s a shame that a business like U-Haul never answers the phone!!!!!! Not much for customer service at this location!!! It’s obvious mostly because of the employees. Every time I pull up to get propane, even if there’s not a single customer in the store, they just stare at me from inside the building until I walk in and ask them to come out and fill the propane like I’m speaking a different language.
Beri Allen
Went to get my propane tanks refilled. There was a women ahead of me, waiting…two men on the clock with Cal Fire monitoring video. Ignoring both us us. I knock on the counter and ask if we can get some help. One men says he’ll get someone and proceeds to turn his back to us and does nothing. I go outside to leave and see another young man vacuuming a cargo trailer. I ask if he can fill up my propane. He answers by saying “I can, but it will be awhile” and turns HIS back to me, then returns to vacuuming.
I have never had issues with this place until now. 3 men on the clock, two customers waiting, no help from any of them! Don’t waste your time. Find another place to spend your money and time.
B D
I am a customer and have been for nearly 10 years. Reviews and internal communications is blocked. The reason for this poor review is the price of storage is constantly going up and yet, we have no access to our units unless the storefront is open to disengage the alarm. The outside alarm system has not worked for about a year. I was told that a 3rd party is responsible for the alarm so U-Haul has no control over that. I could care less, I pay U-Haul, not the 3rd party. If U-Haul has a 3rd party security system, U-Haul does have control over the 3rd parties’ performance. They fail, U-Haul fails.
I returned to the U-Haul in Chico on Sunday, 10/12, @ ~1145. The store security check-in portal did not work and directed me to the store manager for access. There was no one evident in the store. I asked the young woman outside cleaning trucks if she was the manager and she stated, “no.” I advised here I was accessing my [unit number] ‘anyway because you have no security system evident!” I accessed my unit, locked it up, and departed. It took ~ 2 minutes.
I feel at this time a complaint to the Better Business Bureau (BBB) is most appropriate and I need to inform my insurance company U-Haul does not have a entry control system in effect and I am reporting it to reduce my liability should a break-in occur and I am charged with insurance fraud (I reported there was a security system in place). In addition to the BBB, I plan on filing a complaint with the Federal Trade Commission (FTC). Our rents are based on services and in this case, services not being provided. At this point, I believe this to be consumer fraud by charging for services not rendered with no viable solution. Too bad a person was not available to address consumer concerns within a reasonable time.
I will vacate my unit once I locate another company.
Sarah Oldfield
The App is fabulous and easy to use. We were able to complete our move across the country easily using these online tools to reserve and obtain a U Box at short notice. Communication was concise and clear. We had our own complications arise and I was able to speak to both a chat bot and a real person. Very pleased with U-Haul’s services.