Red Robin Gourmet Burgers and Brews
- 2031 Bronze Star Dr, Woodland, CA 95776, EE. UU.
- (530) 661-7470
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1099 Foster Square Ln Ste 125, Foster City, CA 94404, USA
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This review is for take out only:
DO NOT order take out because they will not remake nor refund the order if something is wrong with the food ordered.
I ordered a pickup of Spicy Garlic Beef Pepper rice from DoorDash. After I got home I was surprised to find I received a fried rice dish with everything already mixed in. The bowl of rice appeared to be dark brown and it tasted extremely SALTY like someone added a whole bottle of soy sauce to the fried rice. The meat was also overcooked/dry I couldn’t even eat more than 2 bites.
I called the restaurant and asked if they can remake the dish since it was so salty (and I told them I’ll bring the salty soy sauce rice back to show), the waiter talked to the store manager but the manager refused to remake the order and said they can give me a side of white rice instead. I then turned down the offer and request for a refund, but the manager refused to refund the dish and asked me to work with DoorDash on a refund instead.
I’m super disappointed with this take out experience and how the restaurant manager handled complaints and refused to remake the order when it’s apparent there is an issue.
Note:
– I had precisely dined in here before and the experience was great, the same dish tasted fine.
– the waiter who took my call on the phone was super nice and apologized about the issue, but ultimately the manager made the call and refused to remake/refund this order.
– I don’t think it’s worth the gas $ & time to drive 20-30 minutes round trip to just get a side of white rice as a solution.
Lynn Eglan
My first time here and I’ve been talking about going here with my goddaughter for over a year or so now. We finally went this rainy 1st Friday and this place was packed.
We were seated right away and the service was super fast. Upon entering the place is simple, clean, and modern.
The food was amazing we had:
1. Gyoza: Crunchy, moist, and flavorful. It doesn’t even need sauce.
2. Takoyaki: My family loved this and was beautifully plated.
3. Salt & pepper wings: Crunchy and well seasoned.
4. Cheese corn: Mixing it was a cool experience and it was nice and cheesy.
5. Beef pepper rice: This was flavorful and it was cool to see the meat cook as you mix it. Well seasoned and it was cool how the rice would get crunchy and put it on another level.
6. Kurobata pork belly udon: The noodles were nice and chewy. I loved that all the condiments on the table makes it easy to get the taste your looking for. This was my favorite.
7. Pork katsu with curry sauce: Perfectli cooked, crunchy, and moist. It didn’t need the curry sauce but the sauce was delicious.
When we got the bill, we were surprised how reasonably priced it was. The food was amazing and the service. We will definitely be back soon.
Ron Lui
Stopped in for late lunch. It wasn’t very busy but it was after 1pm so not surprised. Ordered on our phone, got chicken kaarage and fries, teriyaki chicken rice plate, and spicy beef rice plate. My kid liked the fries and chicken kaarage (which was decent portion). My sister also had the kaarage and fries and liked it a lot. My mom had the teriyaki rice plate, first time eating this style of food. Said it reminded her of clay pot rice. She said it was delicious. I got the spicy beef, I added the soy garlic sauce on the table and the chili pepper as it wasn’t spicy enough for me, but it tasted great. Sugarcane drink was exceptional, not many places have this and it was done right. Overall very good. Sorry we were so hungry that forgot to take pics of the food.
Judy Margaret Chen
Good dining experience with quality food. They were served sizzling hot on a hot atone bowl. The seasoning was quite a bit plain, but that explained all the sauce on the table. You seasoned it yourself to your taste.
The service was quick and attentive. And the interior just added ambience while having meals. Also, this is located in a nice shopping center, so it’s great to take a walk after.
Courtney Tai
To start off, the food was really good and allowed for some customization with various sauces at the table you can add to your dish. The “sizzling” portion isn’t very hard, for those intimated by the idea, and the meat cooked thoroughly after a few flips.
The service was very fast. The digital menus were efficient and easy to navigate. I appreciated how attentive they were with refilling the water cups. Granted, I went on a weekday afternoon which may affect the service.
Parking was very easy with the extensive lot next to the restaurant, and the spacious plaza is really cute to walk through! Great place and would highly recommend.