Business travelers be careful when renting here. I use residence inn every week and for 1 reason, so i feel like I’m not in a hotel. DO NOT reserve the queen studio and expect it to be like all other residence inn hotels. When I got to my room there was a 2×2 table with 2 ancient chairs, a living room chair, and a bed. There was no desk, or sofa like all other locations have. There was spots in the room that were just left empty where they were supposed to be. When I double checked the pictures on the website, I did notice there was no sofa. Fine. So I called the desk and explained i need room to work, a desk to open my computer and files on the table etc. The first gentleman said he would look into if there was a desk in storage to be brought up. That was NOT done or at least followed up with me about. The second lady I spoke to said all the other rooms were occupied blah blah. I said politely that I really need a desk and work area and if one was not available could I check out the following day, earlier than planned, without penalty. I said the picture shows a desk and I don’t think it’s unreasonable to expect what is depicted when reserving a room. This room looked like a very dated comfort inn or motel 6 with a kitchenette. The wood was nasty and scratched on the table, dresser, chairs, and mirror. The ice maker didn’t work. The fridge was all denver up. What a joke. So She put me on hold for 5 minutes while she spoke to manager Felicia, I believewas her name, she told me that she was sorry and I would be charged if I decided to leave. What TERRIBLE management skills. She didn’t get on the phone and address my concern or talk to me. Nothing, just no. I didn’t ask for anything for free, i just wanted a normal room or to leave. I will not use this hotel next month or ever again as a matter of principal, and because the room i had was trash. I called Marriott to see if they could assist me in any way to leave the following day. But I got the automated system that said they would call me back. I entered my number and then never heard from anybody. That was another frustration. I stuck it out and dealt with it.

I have 1 more night before I’m platinum elite status with over 50 nights on the road at Residence inn ytd, you would have thought they would have been more attentive.

After reading the reviews before booking, I honestly can’t tell if people are being paid to write them. What is described online and what you actually get are two completely different things.

The furniture is worn out everywhere — not just in the rooms, but even in the breakfast area. The whole property feels dated and in need of a serious refresh.

Another surprise was the parking. Parking is not included and starts at $70 per day.

The pool and lounge area look pretty bad. It’s supposed to be a place to relax and spend some time, but honestly, it’s not inviting at all. We had no desire to stay there.

Overall, the hotel feels highly overrated. The photos and reviews set expectations that the reality simply doesn’t meet. There are definitely much better options available for the price.