the doctor actually listened to me, which is rare i think. i had a bunch of questions and she took her time and didnt rush me out the door. waited maybe ten minutes past my appointment time but it was totally worth it.
I’m disappointed to report that while this facility seems to have good doctors, they have serious scheduling misinformation. I booked my family here for an initial checkup and was told that there was a block of 2 hours for a total of 4 people. The order didn’t matter since they were all seeing the same doctor. My kids arrived first on time for the first appointment. They wouldn’t allow him to see the doctor since he was apparently scheduled in the system for a later time. Of course we don’t know this since the scheduling order was not communicated. When my wife arrive, they informed her that she couldn’t be seen since her appointment time had passed and she had to reschedule. This is extremely disappointing since it took nearly a month to get an appointment.
Health in Alamo has been a complete nightmare, specifically regarding their billing and office management. During a routine check-up for our daughter, I asked a simple question: “Is this a diaper rash?” The answer was no, yet we were billed $92 for that exchange.
Despite multiple escalations where we were assured the charge would be removed, we continued to receive notices. For four months, we have been caught in a loop of “passing the buck”—billing told us to call the office, and the office told us to call billing. I even visited the office in person and was promised a follow-up that never happened. Instead, the account was sent to collections. This isn’t about the $92; it’s about the total lack of accountability and ethical business practices.
Dr. Rajagopalan was my PCP for 4 years. I was in need of help at the time of December 2020 and I was referred to her by someone I know. And I’m happy I was. She is caring, patient, outgoing, intelligent, and very knowledgeable. She always takes her time with you which I appreciated very much. It was a difficult period and I felt blessed to be under her care. She really did help save my life. I’m going to miss having her as my regular primary. Thank you for everything Dr. Rajagopalan! Good luck on your next journey.
Chyle Lupoe
the doctor actually listened to me, which is rare i think. i had a bunch of questions and she took her time and didnt rush me out the door. waited maybe ten minutes past my appointment time but it was totally worth it.
Elizabeth Smith
We’ve had a great experience with Dr. McNiff. She’s very thorough and goes above and beyond to ensure our daughter is doing well!
Darren Chinen
I’m disappointed to report that while this facility seems to have good doctors, they have serious scheduling misinformation. I booked my family here for an initial checkup and was told that there was a block of 2 hours for a total of 4 people. The order didn’t matter since they were all seeing the same doctor. My kids arrived first on time for the first appointment. They wouldn’t allow him to see the doctor since he was apparently scheduled in the system for a later time. Of course we don’t know this since the scheduling order was not communicated. When my wife arrive, they informed her that she couldn’t be seen since her appointment time had passed and she had to reschedule. This is extremely disappointing since it took nearly a month to get an appointment.
Deepak Negi
Health in Alamo has been a complete nightmare, specifically regarding their billing and office management. During a routine check-up for our daughter, I asked a simple question: “Is this a diaper rash?” The answer was no, yet we were billed $92 for that exchange.
Despite multiple escalations where we were assured the charge would be removed, we continued to receive notices. For four months, we have been caught in a loop of “passing the buck”—billing told us to call the office, and the office told us to call billing. I even visited the office in person and was promised a follow-up that never happened. Instead, the account was sent to collections. This isn’t about the $92; it’s about the total lack of accountability and ethical business practices.
Joseph Martinez
Dr. Rajagopalan was my PCP for 4 years. I was in need of help at the time of December 2020 and I was referred to her by someone I know. And I’m happy I was. She is caring, patient, outgoing, intelligent, and very knowledgeable. She always takes her time with you which I appreciated very much. It was a difficult period and I felt blessed to be under her care. She really did help save my life. I’m going to miss having her as my regular primary. Thank you for everything Dr. Rajagopalan! Good luck on your next journey.