STAY AWAY — 4 HOURS LATE. UPDATE 9/6/26. Never received REFUND as promised and never received damage claim form. My experience with Alder Moving Service was extremely disappointing and unprofessional.
One guy calls at 7:30 AM, and said they had worked the previous night until 3:30 AM and needed more sleep. I received no call or apology from the owner, Jayson Berger. When they arrived, the movers said they were exhausted. One appeared to struggle physically, took frequent breaks, and was sweating heavily around my belongings. At one point, there was water throughout my floor, and he suggested it may have been his sweat. I found the situation extremely unpleasant.
One mover brought his girlfriend, and I witnessed behavior between them that I felt was inappropriate while they were on the clock. I raised my concern with Jayson Berger. He told me we should “agree to disagree,” said I had received “an extra person to help for free,” and that they were young and “just having fun.” He also told me he had known the young man since he was five and that he was a “good kid.” Regardless of their ages or relationship, I hired movers to move my belongings, not for personal behavior in my home. I specifically asked that my upholstered, fabric bed base be wrapped and protected from the dirty truck floor. I provided plastic and tarp bags for that purpose. Instead, the upholstered side was placed directly on the truck floor. I also repeatedly instructed the mover that my mattress needed to remain flat and that nothing should be placed on top of it because it was going into storage. I had to tell him approximately five times not to put items on the mattress. There were also significant billing and communication issues. I had already moved a substantial amount of furniture myself before the move, including a sofa, entertainment center, exercise equipment, nightstands, and other items. I notified Jayson Berger by email that the move had been substantially reduced, and I was told the price would be adjusted. I have the emails documenting this. I understood there was a three-hour minimum and was prepared to pay it, even though the movers completed the job in approximately 2½ hours. However, the movers had not been informed of the agreed-upon price adjustment. I was prepared to pay by credit card but was then told there would be a 3.5% fee. I was told they accepted paper checks, but I was not told they also accepted electronic checks. Because the price adjustment had not been communicated and I did not have enough cash for the amount requested, including a $55 return-to-office fee that had never been quoted to me, I asked if they could follow me to a nearby bank approximately five minutes away. There was still about 30 minutes remaining on the three-hour minimum I was already paying for, and they agreed. Later, Jayson Berger characterized this as me forcing the movers to go to the bank on his time clock. I strongly disagree with that characterization. After I reported the condition of my bed base, Jayson Berger said he would send me a claim form so I could formally submit a damage claim. He never sent it. He also subsequently agreed to issue a refund. On July 31, he texted, “Check was sent,” and later said, “I mailed you a check and you should have it by now.” As of the date of this review, I have received neither the check nor the promised refund. When I explained that I would have the bed professionally cleaned and inspected, document any additional damage, and pursue the matter further if necessary, he responded by telling me to “stop the threats.” I do not consider requesting an agreed-upon refund or pursuing a documented damage claim to be a threat. The four-hour delay, poor communication, handling of my belongings, billing issues, unexpected additional person, failure to send the promised claim form, failure to provide the promised refund, and the way my concerns were handled by the owner have left me extremely dissatisfied.

Everyone at Alder was incredibly helpful. The gentleman who executed the move were fast, efficient, and friendly. They came in under estimate and time. I would 100% recommend their services. They made what can be an extremely stressful experience smooth.

When my brother-in-law needed to move, he asked my husband for help, but both brothers are over 70 with bad backs and knees, so after reading reviews, and after contacting someone on the search of “Moving companies in Ft. Bragg” only to find out they were actually a broker in Florida… I reached out to Alder Moving.

Hallie was helpful and empathetic, and Jayson kept us informed of the move throughout the process. They took boxes and gave us estimates, and then were flexible when the closing date was changed.

This might not have been the easiest family dynamic to navigate, but they did so with grace and understanding. I enthusiastically recommend this company. It is always refreshing to find people who are professional, courteous, and empathetic to difficult situations that cause people to need to move.

The most amazing part was that when he ended up taking 4000 pounds more than he originally said, they showed up with an extra truck… another thing to consider if you are moving out of Fort Bragg. Non-local companies don’t understand the rules of the road coming inland.

Thank you, thank you, thank you.