I have bought two Miele Vacuums from A-One Vacuums and I just love the way they are so extremely nice!! The men that work there are the best!! Very knowledgeable and they always take their time to explain how everything works. I even purchase my Miele dishwasher tabs and rinse from them! If they happen to be out of what I need they even call me at home when it comes in! They cleaned one of my vacuums and they are so precise, it came back looking brand new!! Best service and best store ever!!
I would rate 0 stars if possible. Today, I was interrupted repeatedly with Mac raising his voice to the point that I actually told him he was being rude 3x. The other guy was trying to show me how to work the $1300 Sebo vacuum I purchased the week before. I told him the brush was the problem and I had been quite specific about my very hairy dogs. He walked away while I was being yelled at by the other one. I had actually been prepared to both buy an even more expensive vacuum if it would meet my needs and have my old Hoover repaired.
Last Saturday, I walked in to have my Hoover repaired and told them it had been the best vacuum for multiple dogs I have owned. A working Dyson is still at my home. A Kirby had been replaced by the Hoover. I left with the new Sebo, went home to vacuum one room and had to remove the roller to cut hair out of it. I sent an email as they were closed the day after/Sunday explaining with photos asking for my Hoover to be repaired, not recycled. Mac replied, “We can certainly look at repairing it for you or look at some better options.” I said I would be there Wednesday. They weren’t there. My next day off was said Saturday, today. I have never been treated so rudely. They will not let me return the Sebo, and threw out my Hoover. He actually told me to file a lawsuit.
Make sure you get a receipt when you drop off your vacuum. They kept my mom‘s vacuum to order some belts and never gave me a receipt. Then when I called to find out if I could pick up my vacuum because I hadn’t heard from them, they said they didn’t have it. I won’t be going back to this store.
Bummer to have to say this. Just asked if he had a part in stock. He had a refurbished one he’d sell me for $100. I explained that new ones from the company are available for under $65. He said, “If you can get ’em”. Yeah…they’re in stock on the website.
Read the room.
I’m still kind of cheesed off about this. I ordered it from the site, got free shipping, and my vac is up and running. Including tax, it was literally $35 and a trip to the store less than if I ‘supported this small business’. And I prefer to support small businesses. I would have gladly paid a couple of bucks more to get a new one from him. But when the owner is trying to pull a fast one (like this guy), then that’s it. Done. I’ll never do business with him.
Arlene Valentini
I have bought two Miele Vacuums from A-One Vacuums and I just love the way they are so extremely nice!! The men that work there are the best!! Very knowledgeable and they always take their time to explain how everything works. I even purchase my Miele dishwasher tabs and rinse from them! If they happen to be out of what I need they even call me at home when it comes in! They cleaned one of my vacuums and they are so precise, it came back looking brand new!! Best service and best store ever!!
Kari Koulmentas
I would rate 0 stars if possible. Today, I was interrupted repeatedly with Mac raising his voice to the point that I actually told him he was being rude 3x. The other guy was trying to show me how to work the $1300 Sebo vacuum I purchased the week before. I told him the brush was the problem and I had been quite specific about my very hairy dogs. He walked away while I was being yelled at by the other one. I had actually been prepared to both buy an even more expensive vacuum if it would meet my needs and have my old Hoover repaired.
Last Saturday, I walked in to have my Hoover repaired and told them it had been the best vacuum for multiple dogs I have owned. A working Dyson is still at my home. A Kirby had been replaced by the Hoover. I left with the new Sebo, went home to vacuum one room and had to remove the roller to cut hair out of it. I sent an email as they were closed the day after/Sunday explaining with photos asking for my Hoover to be repaired, not recycled. Mac replied, “We can certainly look at repairing it for you or look at some better options.” I said I would be there Wednesday. They weren’t there. My next day off was said Saturday, today. I have never been treated so rudely. They will not let me return the Sebo, and threw out my Hoover. He actually told me to file a lawsuit.
Mary Thayer
Make sure you get a receipt when you drop off your vacuum. They kept my mom‘s vacuum to order some belts and never gave me a receipt. Then when I called to find out if I could pick up my vacuum because I hadn’t heard from them, they said they didn’t have it. I won’t be going back to this store.
Pi Ivy
Bummer to have to say this. Just asked if he had a part in stock. He had a refurbished one he’d sell me for $100. I explained that new ones from the company are available for under $65. He said, “If you can get ’em”. Yeah…they’re in stock on the website.
Read the room.
I’m still kind of cheesed off about this. I ordered it from the site, got free shipping, and my vac is up and running. Including tax, it was literally $35 and a trip to the store less than if I ‘supported this small business’. And I prefer to support small businesses. I would have gladly paid a couple of bucks more to get a new one from him. But when the owner is trying to pull a fast one (like this guy), then that’s it. Done. I’ll never do business with him.