We’ve been ordering from Tacos Al Vapor quite a bit over the last year, glad to have this option in Los Altos. Food has been generally very good and we’ve been happy customers, but but we found a screw in my wife’s beef cheek taco yesterday. Good thing she didn’t bite down on it too hard… she thought it was a bone but spat out a screw. I thought it’s okay, it happens no big deal, we bring her remaining tacos back to the store, at least so that they know and make sure their equipment is tightened up so it doesn’t happen to other people.
Went back to the store, told the cashier and immediately her response was “we don’t use this kind of screws”… she went to check with the kitchen, I assume the manager is manning the grill, I could see her body language was along the lines of “no way it happened here”. I’m thinking this is Los Altos, you think people would drive back in 95 degree heat just to scam your restaurant?!
Cashier was then nice about it, asked what we wanted and offered us a refund on 1 of the 3 combo deals we ordered. It was fine but the important part was that they were pretty dismissive and didn’t seem like they really cared about the potential damage this could have caused and general food safety. If my wife had chipped a tooth this would probably have turned ugly. Not sure if I’d go back.

Great value for money tacos right on main street Los Altos! The meat was generous. The salsa/sauce bar was fresh. So many different cuts of meat to choose from. We ate indoors but saw that many took their order to eat out on the street using tables in front of other shops. 3 tacos were a perfect lunch for me. And their watermelon agua fresca hit the spot. (not too sweet)