I’m deeply disappointed and frankly appalled by the experience my wife endured at this Taco Bell location. Without evidence, she was wrongly accused of writing a negative review. Despite clarifying she did not, and even offering identification, both the staff and the manager aggressively insisted she was lying. Instead of seeking any resolution, the manager went as far as confronting her with belittling comments about why she would eat there. This behavior was not only unprofessional but also hostile, creating an atmosphere where my wife—simply trying to get food for our special needs son—was made to feel bullied.

Even after this incident, when I tried to address it calmly with the manager afterward, she refused to provide any accountability—refusing even a corporate contact and eventually hanging up on me. This series of actions—disbelief, public confrontation, and lack of professionalism—was completely out of line. Thankfully, I’ve escalated this to corporate, who will investigate with the camera footage. I expect a resolution and hope no other customer will be subjected to such treatment.

There are two lobby restrooms here. But, despite in the past this not being the case, they have now decided to designate one of them as employee-only.

Today, I arrived at the Taco Bell and purchased food with the goal of using a restroom. But one was occupied, and proceeded to be occupied for the next half-hour.

A line formed of people needing this bathroom, and both paying customers and employees wanted us to use this other bathroom, but management would not allow for it.

I’m not mad at the lady in the locked bathroom. She sounded like she was scrubbing away and taking a bath in there, who knows what unfortunate thing happened… But this is why we have two bathrooms. One man had the unfortunate issue of finally defecating himself and had to flee. This customer service was extremely unacceptable, it’s unsanitary, and it is inhumane. You don’t get to have executive bathrooms behind ivory towers here. You just don’t want to clean two in case someone who goes there is less than kind.

But that’s your job. I know because I worked this Taco Bell job for years.

They also got my order wrong (I very specifically and carefully chose two cheesy double-beef burritos using their machine), but they wouldn’t refund or replace. I’m not entirely sure the mishap was their mistake, the machine seemed to glitch out, and maybe this is just what we get for using these machines now rather than people, but refusing to replace is wild. They’re comparable prices and I’d pay any difference.