I’m hoping this is the insurence broker I once had. It used to be located near SRJC. Gabriella Rivera insurence was the best broker I’ve ever had. Gabby herself was a very sweet person. She made me feel like she had me covered and not to worry about insurence as long as I had her company as my broker. Anytime I needed to adjust my policy or add a car I could call. I noticed they’d always find me the best deal. Once I had to insure a dually truck and was informed it had commercial insurence required. It was beyond my means but they made it easy to insure it for a month while I used it to move. My parents are with Geico for some reason but now need a more custom insurence for their classic car. I’m recommending Rivera Insurence Agency.

Worst Agency Ever! My parents have had this agency for a very long time. A couple of years ago, my father started to have problems with Gabby and her improper handling of their commercial insurance policies. My father would call me many times about issues such as, Gabby cashing a check last year for over $4,000 that she said she didn’t. After I investigated with my parent’s banks and reconciled their finances, turns out that she did. When I called her she tried to deny it, but I had the hard copy of the proof that she endorsed the check and then she had the audacity to say that she did not have the funds to give to my father. I then advised her that she had 4 days to produce the funds or I will seek further action. She did return the funds. Most recently, my parents commercial property policy defaulted and when I called the underwriting department, they told me that they will no longer be renewing any policies with Gabby Insurance “due to several accounting issues” and they are “not a reputable insurance company”. Gabby was sent an email on 2/15/16 on the cancellation, but chose not to advise my mom of this, after knowing her and speaking with her for years and years. My parents recently divorced and she had no problem trying to take advantage of my parents and try to get my mom to take her shopping and to restaurants, but she was too good to give her a quick call to advise her that as a courtesy, the property is in both names, and she needs a reminder that it could lapse. Gabby was not only irresponsible in her behavior, but then sends me an email labeling my father and “ex-husband”. Yes they are divorced, but how dare she cast labels on my parents. Pathetic. He’s 83 years old! My God! She then sends me 4 paragraphs…..all in caps! Not only angry, unprofessional and unethical… but not the type of agency that you would want to represent your property, home or auto policy.