Sebastians Appliance Repair
- 510 Evans Rd, Dixon, CA 95620, USA
- (707) 365-6162
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8505 Church St Ste 6, Gilroy, CA 95020, USA
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fernando aranda
My AC wasnt working and I contacted Prime Air, they answer the same day and schedule next day.
During the service visit, Romelo was amazing, he explained all the inspection steps and everything he found. He was nice and patient with my questions and walk me through the steps needed for fixing the issue.
I would definetly recommend their services.
Crystal Turiello
Start to finish a great experience. From first contact with the owner Matt who understood our needs and got us a quick next day appointment confirmed by text message- to a follow up confirmation call with Jacqueline the next morning to confirm our details and made sure we were getting the help we need by letting us know our technician was on his way. Then next Romello our Technician arrived on time . This nice and well spoken young man helped us with understanding exactly what was going on with our AC and gave us all the information we needed to make a well informed decision about our options. Thank you all for being so helpful and detailed. Easy to work with and very professional well mannered Company with excellent response time. You are appreciated !
Ann Marie McCauley
Excellent honest estimate. Romelow was knowledgeable and honest. We called another AC company and they tried to inflate the repairs and lush us into buying a new unit. I am so grateful I called Prime Air Conditioning. They told us the truth and stand by their work.
Sylvia Wang
I was very pleased with my experience with Prime Air Conditioning. From the moment I called they were friendly and professional. The tech was running (a little) late and they texted and called to make sure I was aware and gave me a new eta. The tech, Carlos, was great. Turned out I just needed a new filter but I asked him to take a look to see if any maintenance needed to happen and I felt like he was so honest and ended up saying everything looked fine and recommending that I wait until summer to do a maintenance call so they can properly test. He could have added service and upcharged me but didn’t. I will definitely keep using Prime for any HVAC needs going forward. They are honest, fair, and have excellent customer service. Highly recommend!
Crystal Cambier
Prime Air has been my go-to HVAC company for many years; they do the routine maintenance on our furnace/AC system as well as the heat pump we had to have replaced in the MIL unit of our house. I have found them to be easy to work with, fair in pricing, and clear in communications. Always on time, they do exceptional work.
I am also a member of their Air Club where I pay a low monthly fee and they service our furnace/AC twice a year; furnace in the Fall and AC in the Spring (and they call me to schedule – I don’t have to try to remember to call them). It saves a pretty significant amount of money compared to what regular service would cost if I just called them up twice a year and it guarantees that I never forget or delay taking care of my system. I think it’s a really valuable service they offer.
You can tell that they really care about their clients. I never feel like I am being pressured into more than I need from them and have gotten to know the team over the years. Carlos is typically my service person and he does a great job. I appreciate that he is always on time and communicates when he is on his way so I know exactly when to expect him (no crazy multiple-hour windows to wait around). After each service I get a follow-up call from Jackie to make sure everything went well and ask if I have any additional needs or questions. If I do, they are very prompt in getting answers for me.
I would recommend Prime Air to anyone (especially their Air Club) because they do an excellent job and make me feel valued as a client.