Love my brand new car! Dealership is always very friendly when I go in and patient with all my questions. Couldn’t recommend them more!

This is the 3rd time I’ve tried to support a local business, but it’s been impossible.

I called to check on a GLC 300 lease and was told, “We’ll call you back.” I never heard back, so I drove there at 5:30 PM. When I arrived, the salesperson told me, “I’m not sure we have any lease specials, and we close in 10 minutes,” then said he would call me the next day.

The lot is full — you have more cars than any other lot around — yet there was zero effort to help a customer who came in ready with cash and a lease return, just because you were closing soon?

The next day, I got a call from Elle, who told me she had a loaner car in my price range. I tried to negotiate a little, but there was no flexibility. I showed her that Walnut Creek had the exact same car, brand new, with the same features, and explained that I needed a better deal to buy locally.

I came back again to look at the car, but I noticed an issue with the fender — either it had been hit before, or it was reassembled incorrectly. It definitely should not have looked like that. Again, there was no effort to fix the issue or offer any kind of discount.

Honestly, there was just no effort at all. I can see why there are so many cars sitting on the lot — the salespeople simply don’t seem to care. Coming from the sales industry myself, that’s really sad to see.

I ended up getting the car from Walnut Creek for about a $5,000 difference in price, with the exact same options, except theirs was brand new.

I honestly don’t understand why there’s such a huge difference in pricing between Mercedes dealerships. This would have been my 3rd lease, but I guess they just didn’t want my business.

Nick Stauer over in service took excellent care of me! He has a great team and I felt like part of the family. Thanks again!