TL Tillett’s Automotive, Inc.
- 1426 Petaluma Hill Rd, Santa Rosa, CA 95404, USA
- (707) 527-7615
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1125 Auto Center Dr, Petaluma, CA 94952, USA
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Heidi Taylor
I brought my RAV4 into the service department as part of the customer support program for the coolant valve. I had a HORRIBLE experience. Unfortunately the part was backordered, which resulted in my car sitting on their lot for 5 weeks. I was advised not to drive my car due to this issue, and the dealership would not give me a loaner and I was left without a vehicle to drive for 5 WEEKS. After 5 weeks my service advisor still had no ETA on the part, but when I called the parts department they gave me an ETA. When I called my service advisor to confirm the ETA, the answer was absolutely hysterical. He said this was news to him, but while he was conferring with the parts department, the part magically showed up mid conversation! It seemed like no one was ever on the same page. To top it all off, when I picked my car up, it was absolutely FILTHY, it even had tons of bird poop on it! They couldn’t even run it through a car wash after it sat on their lot for 5 weeks? Ridiculous! I will not be back again.
Jeanetta Jones Miller
Two years ago my husband and I bought two Subaru Outbacks from Ivan Perez-Pacheco at Hansel Toyota in Petaluma. We wanted to switch from our sedan to an SUV that would be easier to get in and out of. The first Outback had a high trim level with lots of electronic gadgets. We are old, and my husband has medical issues. We learned shortly after the purchase that my husband’s pacemaker and other implants could make him vulnerable to electronic activity. When we asked Ivan if we could exchange the Outback for one with a low trim level, including a conventional keyed entry, he was as concerned as we were and made the exchange happen fast and hassle-free. We did a lot of driving for a while because my husband was comfortable in the car and we knew he was safe. Unfortunately, his medical issues gradually limited his ability to go for a drive. The lack of use drained the battery more than once. I turned to Ivan again for help. We had given up our Toyota Corolla when we switched to the Subaru. Since getting my husband in and out of the car was no longer an issue, and Toyotas have especially robust electrical systems, I asked Ivan to find a Corolla. He knows we live in a remote area where it is scary to be without a car that starts. He worked with Almir Crnovic to find just the right Corolla, literally, overnight, and, with the help of other members of the amazing sales team at Hansel, the Corolla was in our driveway the next day. I hope the Corolla is our forever car, but if we need another one, Ivan is our guy. As my neighbor said when I told her the story, “We all need an Ivan in our lives.”
Tony Nungaray
I had a great experience with Hansel Toyota. I was coming from out of town, so we agreed on the deal before I arrived at the dealership. Once everything was set, I flew out the next day, and the whole process was smooth and efficient.
I was in and out in just over an hour and 15 minutes. Almir C. and Ricardo A. in sales were great to work with, and Martin G. in finance made the final steps easy and straightforward. Everyone was relaxed, professional, and respectful of my time, and the process felt comfortable from start to finish.
Overall, it was a very positive car-buying experience. Highly recommended.
Mir Ali
I hade a great experience at this Dealership. I got my Bzx4 from them. Took it for service and Mr Jose Rayes pina was so helpful and took care of my concerns. He ordered the parts that needed to be replaced. I highly appreciate his service.