I had an exceptional experience working with Kevin in sales and Adrian in finance. Trading in my two vehicles couldn’t have been easier, the entire process was seamless from start to finish. They even went the extra mile and personally delivered my new vehicle to my home. That level of white-glove service is something you rarely see in the dealership world.

I’m incredibly grateful for their professionalism, attention to detail, and willingness to go above and beyond. They’ve absolutely earned my business going forward, and I’ll be recommending them to everyone I know. Thanks again, gentlemen truly appreciated!

Horrible service… Purchased 4 new tires 3 went flat before the week was out, 1 didn’t even make it home, didn’t replace battery I paid $300+ for, they didn’t reconnect a pcv hose, I totally got scammed here. The tires were all leaking from the valve stems. I had to purchase a tire and valve stems from a outside tire shop. Hansel made me feel like I was hassleing them and it was a pain to fill out another form. So I just ate the added expenses on that. They Didn’t address a evap blockage I asked them to. Again had to purchase stuff and fix it on my own on the side of the road in the southern California desert. After all this, not a single apology, not a single we messed up, not a single anything even though I paid extra for tire warranty. It took them over 2 hours to fix valve stems when I came in for repair. Total ridiculous. These folks made me miss a trip driving cross country because we no longer felt safe in the car for that kind of trip. They also missed a headlight being out. ONCE AGAIN AFTER MY FOURTH TRIP IN TO FIX THEIR OWN MISTAKES AND INCOMPETENCE. NOT ONCE DID ANYONE SAY SORRY, OR OFFER ME ANYTHING AT ALL… IN FACT I HAD TO ASK FOR A MAIL IN REBATE FORM THAT I SHOULD HAVE BEEN GIVEN DURING PURCHASE FOR THE TIRES I ALREADY PAID FOR, INCLUDING THE ROADSIDE WARRANTY, FOR OVER $1300. ALL I GOT WAS 3 FLAT TIRES IN UNDER 100 MILES, AND NO SORRIES OR SYMPATHY. I THOUGHT BUYING A LINCOLN YOU DIDN’T HAVE TO WORRY ABOUT FRAUDULENT WORK OR UNQUALIFIED MECHANICS. I WOULD EXPECT BETTER Service AND ATTENTION AT JIFFY LUBE THEN I GOT AT HANSEL FORD OF SANTA ROSA!!! IN A PREVIOUS VISIT THEY FORGOT TO PUT BACK THE DIPSTICK, TOOK OVER A MONTH TO RESOLVE THAT ONE… NEVER AGAIN photos are over the brand new battery hahaha,the hose they forgot to reconnect and the debris around the oil cap that fell in

My car is in for major service, and I have received attention above and beyond the call of duty from service manager Josh Malliot and the rest of the staff. Thank you for the great service!