I went in there for an oil change in my 2025 RAV4. I guess the service was okay. They’re able to change the oil. But for the moment I walked into going back to pick up the car, the service is very cold and not warm at all. They’re just like oh good. We can make some more money now and they don’t really see you as a person. And you try to ask questions. There’s a blank look on your face and they just give you a blunt answer. It’s very weird. I’m from San Diego so maybe that’s just the way they are in San Francisco, I don’t know but very odd.
I needed a key for a 1991 car; with an updated Dr. License and an updated
Identification of ownership (3hr at DMV), I was able to get a key. Toyota cuts on the spot!
“Hey Freeman Lexus team, just wanted to say thanks for the fantastic service experience on my LS 500! The loaner vehicle was a great touch – super clean and comfortable. The team was friendly and efficient. Keep up the great work, and I’ll definitely be back for future maintenance!”
I am very sorry to say this because l like this place, but they pre-ordered my parts, they said a week, maybe 6 days to complete the repairs, it is going on a month, and still not done, my insurance co. is not happy paying for a rental that will not ever end. It has been difficult to talk to them, I get “out of office”, “not available”, “left early”, like l said but l just dont understand.
Brian Woodward
I went in there for an oil change in my 2025 RAV4. I guess the service was okay. They’re able to change the oil. But for the moment I walked into going back to pick up the car, the service is very cold and not warm at all. They’re just like oh good. We can make some more money now and they don’t really see you as a person. And you try to ask questions. There’s a blank look on your face and they just give you a blunt answer. It’s very weird. I’m from San Diego so maybe that’s just the way they are in San Francisco, I don’t know but very odd.
David Airey
Generally I’ve found the service here to be very good and efficient, and the staff friendly and helpful.
Renee Cohen
I needed a key for a 1991 car; with an updated Dr. License and an updated
Identification of ownership (3hr at DMV), I was able to get a key. Toyota cuts on the spot!
AIDEN WILLIAMS
“Hey Freeman Lexus team, just wanted to say thanks for the fantastic service experience on my LS 500! The loaner vehicle was a great touch – super clean and comfortable. The team was friendly and efficient. Keep up the great work, and I’ll definitely be back for future maintenance!”
Jerry Shafer
I am very sorry to say this because l like this place, but they pre-ordered my parts, they said a week, maybe 6 days to complete the repairs, it is going on a month, and still not done, my insurance co. is not happy paying for a rental that will not ever end. It has been difficult to talk to them, I get “out of office”, “not available”, “left early”, like l said but l just dont understand.