El Mercadito Latino

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1726 El Camino Real, Redwood City, CA 94063, USA
4.2
260 reviews
  • John

    Wow, what a horrible experience. I tried calling this location more than 10 times—honestly, probably over 20 times. I was finally able to get someone to pick up, but she only spoke Spanish and I don’t speak Spanish at all. Instead of trying to help or find someone who could assist, she simply hung up on me.

    I understand language barriers happen, but at least make some effort to help the customer. This was extremely rude and very disappointing service

  • Ornella Tchoumie

    I recently visited El Mercadito with high hopes for a pleasant shopping experience. The store owner, a woman with a distinctive large forehead, treated me with rudeness and disrespect.

    1. The Missing Price Tag

    The butcher, a kind and helpful man, had forgotten to add a price tag to the meat I’d chosen. I politely informed the cashier that it was $4.99. Instead of a helpful response, she gave me a skeptical look, as if questioning my honesty. It was odd, considering I’d just purchased a more expensive cut of meat without any issue. She then walked over to the butcher to verify the price.

    2. Disrespected and Dismissed

    When she returned; I politely inquired about the price of the meat, but she seemed oblivious to my question. Assuming she hadn’t heard me, I repeated myself. However, she continued to engage in a side conversation, her back turned to me. Even as she began to bag my items, her focus remained elsewhere, leaving me feeling increasingly frustrated.

    3. A Case of Double Standards

    As I was waiting in line, I noticed that the two customers ahead of me were not charged for bags. When it was my turn, the cashier asked if I wanted a bag. I inquired about the bag charge, wondering why the previous customers weren’t charged.

    Instead of a polite explanation, the cashier loudly asked, “ARE YOU PAYING WITH EBT?” This abrupt and seemingly unrelated question took me aback. I explained that I wasn’t and that the previous customers hadn’t paid with EBT either. The first had used a Chase credit card, and the second had paid with cash. Let me also highlight that both of the previous shoppers were Spanish-speakers.

    However, the cashier dismissed my observation, insisting that such a thing couldn’t have happened in her store. This dismissive attitude, coupled with the unnecessary public questioning, left me feeling humiliated and disrespected.

    To conclude, the store owner’s behavior was not only rude but also discriminatory. Her blatant disregard for the truth and her condescending attitude were deeply unsettling. If she’s willing to lie about such a minor detail, one wonders what other dishonest practices might be taking place within the store.

    I strongly advise against shopping at El Mercadito Latino. There are many other friendly, local, and family-owned businesses in the area that truly value their customers; such as:

    1. Mi Rancho Supermarket
    2. Mi Tienda
    3. Willow Market Y Carniceria
    4. La Estrellita
    5. El Paisano Taqueria, Carniceria y Market

  • Jesenia J. Contreras

    Be sure to check the prices. I have purchased items that were not advertised correctly. Today I was going to purchase the HD melon for $3.99 and when I got the register the cashier weighted the HD melon at $8.00! The produce clerk refused to adjust the price. Disappointed with the service.
    Cuidado con los precios de la fruta. Usualmente están más caro cuando llegues a caja de cobro.

  • Gaby Ortiz

    They always charge you more money on the card without telling you and give you a receipt with the wrong numbers. Sketchy people. Check your bank account after purchasing and compare to the receipt. If they keep doing this it’ll probably get them sued because they don’t even let you know

  • Div M

    I’m so happy I found frozen lucuma, horchata mix, lavender n so much more.. my joy of the week ❣️

    I got tapioca to make pao de queijo

    Will be back another time to get the plantain chips and they also have chicha morada drink mix and Mexican hot chocolate mix.

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