Called 5 different times before I got through to service. Both the receptionist and whoever I spoke to in service were completely rude. Couldn’t care less about providing good customer service and they wanted $350 for a keyfob diagnostic. Go somewhere else.
Additionally, ya’ll should be aware of the water crisis you guys are contributing to using AI assistants for your phone lines instead of real people but based on the general attitude from 2 different employees, I doubt you care.

Drove all the way up from Chico because as a kid I remember seeing these commercials and as a redding native wanted to give them a shot.. i was wrong to buy here unfortunately. They had a RAM i wanted listed plainly on their site, listing all the discounts and “final price”. It got very uncomfortable in the sales office when we were running the numbers because they wanted to try to sell me the truck for a lot more than what was listed on the website, and I had to pull it up on my phone to show them that this is what they’re offering this truck for. They told me that Stellantis sets the prices and that if they actually sold me the truck for that amount that they would make no money on it. Well… Sorry not sorry. That’s what it is listed for. So after threatening to walk out, they gave me the truck at that price and after a long day at the dealership I drove home. I must say Diane in finance (different from sales manager who did my paperwork at the very end) did a great job and should probably be running the place. My truck just got out of the shop after three months because the steering wheel is coming unglued where the leather is and they had to do an immediate update due to it possibly going to throw a check engine light related to misfires. I had called the sales manager named Donnie to talk about getting an extended warranty or something for the truck and he told me that Annette would call me the next day and she never did. I hope this review helps and deciding where to make your next purchase. I know that I won’t be back if nobody reaches out to me.

Only the facts here. Post service experience.
Oil change, tire rotation and recall.
After the oil change, oil leaked all over my driveway and everywhere I parked, size of a pancake. Didn’t leak when i took it in originally (newer truck, low miles). Tires were not rotated properly and not aired to proper capacity. I was told sorry. We have a new guy. New guy kept my wheel lock too. Is there a checklist or supervision for “new guy”?
A week after, the cap to my wheels flew off. They did replace it no questions asked. I went back in for the other items as well, after the truck was already there an entire day. They refunded me for the rotation which was nice. Really hard to get anyone on the phone. One service writer for Dodge. No returned calls and no call when vehicle was done so I just showed up and I couldn’t get a hold of the service writer to see if it was done.

UPDATE: My oil is still leaking a month later. I will not be back to Dodge to have them fix it. Check engine light is also on with 67k miles on my truck. No evidence it’s related yet however, I will be able to tell after I take it to a different shop now to have everything fixed.