Omg , I’ve been using xfinity home security for over a year , feeling comfortable that police will be notified if alarm goes off and it’s not shut off with a pin. Ok so today I’m ready to walk out my door and forgot to shut alarm off. It started going off. I kept entering pin and it wouldn’t shut off. For about 10 min. So me thinking the police are going to be on way , I call police to lay them know what happen. They tell me nobody notified them. . I never even got a call from xfinity. Well this is what I’ve been paying for. I call xfinity at approx 3:05 pacific time and explain what happen . To me this is serious because if it would’ve been a burglary or emergency nobody would of been notified. The rep ignored my concerns and was more worried about the next payment. I asked you haven’t resolved any issue I’m paying for something that isn’t providing me the services it guarantees. All he wanted is to know when will I be making a payment. DO NOT GET XFINITY HOME SECURITY, THEY DONT DO ANYTHING WHEN ALARM GOES OFF
Comcast business The worse company I have delt with and is highway rubbery business. I have cancelled with them my service because when my contract was over they increased my monthly bill $100 just for internet. My bill was $115 monthly they start charging $225. Then I called and stopped the service but they still charged me extra month even though I had no service they said it’s in your contract. And on top of that they charged me $15 dollars for late fee because I did not know that they would still charge me for extra month. this is legal theft by them. Do not add your checking or any type of payment card on line with them or even auto pay they would charge you wether you like it or not.
Worst possible customer service experience ever. After many years of paying too much for slow, intermittent internet service. I would choose another company that will provide better communication and coverage.
OMG! It’s no wonder their ratings are so low! They still use the worst phone communication system possible. Still talking to people in India that aren’t able to get a hold of their own company in California, merely to confirm an appointment and now, on the day of the appointment, to see why they didn’t show up! Time is money people!!!!
After talking to several of my friends that used to have this horrible service, I’ve decided to do what they did, cancel and get Starlink. Even with their slower speeds you can still reliably stream. The cost is more, but now I no longer need Dish either, so it evens out in the end… Good luck to the rest of you if you got punked like I did.
Diana Ledesma
Omg , I’ve been using xfinity home security for over a year , feeling comfortable that police will be notified if alarm goes off and it’s not shut off with a pin. Ok so today I’m ready to walk out my door and forgot to shut alarm off. It started going off. I kept entering pin and it wouldn’t shut off. For about 10 min. So me thinking the police are going to be on way , I call police to lay them know what happen. They tell me nobody notified them. . I never even got a call from xfinity. Well this is what I’ve been paying for. I call xfinity at approx 3:05 pacific time and explain what happen . To me this is serious because if it would’ve been a burglary or emergency nobody would of been notified. The rep ignored my concerns and was more worried about the next payment. I asked you haven’t resolved any issue I’m paying for something that isn’t providing me the services it guarantees. All he wanted is to know when will I be making a payment. DO NOT GET XFINITY HOME SECURITY, THEY DONT DO ANYTHING WHEN ALARM GOES OFF
James BZ
Comcast business The worse company I have delt with and is highway rubbery business. I have cancelled with them my service because when my contract was over they increased my monthly bill $100 just for internet. My bill was $115 monthly they start charging $225. Then I called and stopped the service but they still charged me extra month even though I had no service they said it’s in your contract. And on top of that they charged me $15 dollars for late fee because I did not know that they would still charge me for extra month. this is legal theft by them. Do not add your checking or any type of payment card on line with them or even auto pay they would charge you wether you like it or not.
Brent P
What are the main local Internet service in town and I’m also doing the phone service. I’m happy with them and they’ve done good for me.
Sean
Worst possible customer service experience ever. After many years of paying too much for slow, intermittent internet service. I would choose another company that will provide better communication and coverage.
RMF
OMG! It’s no wonder their ratings are so low! They still use the worst phone communication system possible. Still talking to people in India that aren’t able to get a hold of their own company in California, merely to confirm an appointment and now, on the day of the appointment, to see why they didn’t show up! Time is money people!!!!
After talking to several of my friends that used to have this horrible service, I’ve decided to do what they did, cancel and get Starlink. Even with their slower speeds you can still reliably stream. The cost is more, but now I no longer need Dish either, so it evens out in the end… Good luck to the rest of you if you got punked like I did.