TL Tillett’s Automotive, Inc.
- 1426 Petaluma Hill Rd, Santa Rosa, CA 95404, USA
- (707) 527-7615
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401 Serramonte Blvd, Colma, CA 94014, USA
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- (707) 234-4097
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- (707) 527-9036
Jennifer
I rarely write reviews but decided I need to sit and take a moment to write this one because of the Above Exceptional experience I had with Saul in the service department. If sometimes you wonder if good people still exist in the world – well Saul is one of them and worthy to be mentioned and appreciated.
I bought my car at another Carmax dealer and had the 30 days to fix some issues. Saul went above and beyond to help and he did it all with a positive attitude, kindness and a smile on his face. These skills are hard to build and sustain and his service really did stand out. Carmax is lucky to have someone like him on their team. Precise. Organized. Professional. And even gave me some great advice on how to keep the car in good condition for a long time.
Beyond Excellent. This guy will go far in life!! Thank you!
Jim W
Didn’t get the CarMax experience but the car minimum experience lol. I do not recommend this location. The good thing is that they were nice, at least. Too many details; so, here’s a short. Subtly poor customer service. Ineffective time management. Did the express check out process before arrival only to have to spend more time at the location. They wasted a lot of time. Unknowledgeable about standard business practices. A lot of miscommunications happened. Mileage and damage on the car not reported accurately online. There was a hidden cost. Dealt with too many people (8 people) to get service completed. Had to return because the vehicle wasn’t inspected properly and parts were missing and not installed. They did not do a computer diagnostic on the vehicle. They couldn’t explain the inspection process in detail. There were gnats in the lobby area. A 20 minute test drive wasn’t suitable. The gas tank wasn’t full but had to return it on full. Their interest rate was more than double what the credit union offered. Didn’t do a fair job of cleaning the vehicle. Didn’t get the signature grand purchase experience like some other customers got with the big yellow bow and photo. While waiting in the service area for multiple visits, I noticed their service for each customer was inconsistent. I went based on the google reviews but should’ve checked the yelp reviews. I went based on a relative’s experience of the company, not the location in particular.
Miranda Liu
All of the employees at this carmax location were so kind, attentive, and efficient. I was pleasantly surprised that they called me and my partner a rideshare home after I sold my car to them. I had also left something in my vehicle, and they were kind enough to mail it to me. It arrived the next day. Carmax has earned a customer for life!
Marcus Durano
Huge shoutout to Benjamin at CarMax for completely changing my experience and helping me drive home in an amazing car that exceeded all my expectations! From the moment I walked in, he was welcoming, professional, friendly, and incredibly patient throughout the entire process. He took the time to answer every single question I had and made sure I felt confident and excited every step of the way.
This was especially meaningful because I previously had a disappointing experience at this location, so I honestly wasn’t expecting much walking in this time around. However, Benjamin completely turned that around with his positive attitude, professionalism, and genuine willingness to help. He truly made the entire process smooth, stress-free, and enjoyable.
Thank you again, Benjamin, for your time, effort, and outstanding service. CarMax is lucky to have someone like you on their team!
Wendy Andersson
My recent visit at CarMax Serramonte was very pleasant. It truly set the standard for professionalism and customer care. My husband and I love their no-pressure approach, easy managed online appointment times. Pretty much everything can be done online but you are very welcome to visit them in person. The staff (Ben, Hector and Paul)were very helpful, knowledgeable to make sure that all your questions were answered. Our entire buying experience was smooth and enjoyable! It is less than a month since we bought a car from them and I would love to share more in the weeks to come.