I am a customer they have definitely lost. I had a truly awful experience that left me feeling anxious and mistreated. While maneuvering one of their small carts through a narrow checkout line, my prepared nopales accidentally fell to the floor. I watched them drop, and the cashier was also watching, but I was still forced to pay for them. When I tried to grab a new container to replace the broken one, the cashier insisted I had to pay for the damaged item. I’ve never been made to pay for an accidentally dropped product in my life. The only reason I didn’t just walk out in embarrassment was that my aunt is a regular customer here. After a back-and-forth, they reluctantly agreed to put the broken item in my bag. I spent nearly $200 in their store, yet they treated me with such a lack of compassion.
​The customer service was appalling; the staff was rude, talked amongst themselves, and acted as if I had intentionally thrown the product on the ground. This isn’t surprising, as they’re rarely friendly anyway. To make matters worse, when I got home, the broken nopales I was forced to pay for weren’t even in my bag. Their lack of empathy and poor service was shocking, and it completely ruined my day. I understand it’s a small business but being that they are a business they should have insurance to cover for these type of items, for customer service purposes. I hope upper management gets involved and they get trained on proper customer service and maybe be more friendly!

The best Mexican food in Napa. The lengua burritos and plate dinner are delicious. We haven’t tried many other menu items yet but are looking forward to it.