They actively look for reasons to not be helpful and shove the buck to someone else. Provide misinformation on the phone which led to me going to their office and being sent away and told to go to the DMV. The front desk guy says “have a great day sir” as you’re leaving in a condescending/fake polite voice. Cancelled AAA account.
Excellent service, wonderful customer service, highly recommend. I always go there to renew my car registration, and I have always had great service through AAA, they have always came in a timely manner, always have excellent communication with the dispatcher and have always received updates when they have sent a tow truck. Highly highly highly recommend them!
Most recent experience was almost as the DMV itself. Second in line for a simple DMV Registration payment, which takes 3 minutes. The wait time was over 27 minutes due to one open window taking a long time with a customer (casual talk, etc. no rush) and the other two windows closed (with 3 employees just sitting behind and chatting with each other).
What could have been a simple 5 minutes was instead over 30 minutes.
It comes down to the respecting someone’s time and being efficient.
(Previous experience was better, so averaging at 3 stars, but this recent experience was definitely below that.)
I had never used the AAA services for DMV renewal and such and was amazingly impressed and thankful for their assistance. They were extremely efficient and pleasant to work with.
Evan Thompson
Went to register a car I purchased. Was in & out in 15 minutes, no DMV hassle.
John Egbert
They actively look for reasons to not be helpful and shove the buck to someone else. Provide misinformation on the phone which led to me going to their office and being sent away and told to go to the DMV. The front desk guy says “have a great day sir” as you’re leaving in a condescending/fake polite voice. Cancelled AAA account.
Sahar Sina
Excellent service, wonderful customer service, highly recommend. I always go there to renew my car registration, and I have always had great service through AAA, they have always came in a timely manner, always have excellent communication with the dispatcher and have always received updates when they have sent a tow truck. Highly highly highly recommend them!
Brandon Knepper
Most recent experience was almost as the DMV itself. Second in line for a simple DMV Registration payment, which takes 3 minutes. The wait time was over 27 minutes due to one open window taking a long time with a customer (casual talk, etc. no rush) and the other two windows closed (with 3 employees just sitting behind and chatting with each other).
What could have been a simple 5 minutes was instead over 30 minutes.
It comes down to the respecting someone’s time and being efficient.
(Previous experience was better, so averaging at 3 stars, but this recent experience was definitely below that.)
Mark Harris
I had never used the AAA services for DMV renewal and such and was amazingly impressed and thankful for their assistance. They were extremely efficient and pleasant to work with.