I don’t recommend. Though they are a rare of only a handful that do accept Medi-Cal in SR, it doesn’t make them a good facility. I went there a few years ago for an emergency exam and they only had one size X-Ray device for all. It was the first office I had been to that didn’t offer multiple sizes for multiple sized jaws and mouths. I challenged them and asked what if a small child came in that really needed a pediatric size x-ray film holder and they said it would still be the one size fits all which was really too big especially for a little kid. Well guess what the X-ray film holder ended up stretching my jaw which stretched it too big and it ended up hurting for over a month. When I brought this to their attention that very day in the appointment they didn’t care and said they didn’t do anything to hurt me. When I called later in the week and said my jaw still hurt they said “Then go somewhere else!!” Now here’s where it got even worse later on. As a Medi-Cal beneficiary with very few places to go I had called for an appointment for a regular exam and cleaning months later and I found out that I was banned for life!!! My injury that they caused by being TOO CHEAP to get a variety of sizes for x-ray film holders got me banned! And the damage of banning a Medi-Cal beneficiary in a place with 3 choices to pick from for 300K people (when you include people coming in from small towns with nothing for medical like Glen Ellen or Bodega Bay, is a great to human health and life. Horrible people!
I had a great experience with the clinical staff at Redwood Family Dental.
The office was very busy during my visit, but Kaela stepped in and got me started with my X-rays right away. She was kind, helpful, and kept things moving smoothly despite how hectic things were.
Rhianna finished my X-rays and was absolutely wonderful. I was having a hard time getting through some of them, and she stayed positive, patient, and encouraging the entire time. Her friendly attitude made a huge difference.
Dr. Maggie was fantastic. She was warm, approachable, and realistic about my concerns. I left feeling heard, informed, and comfortable with the treatment plan.
The only reason I’m not giving praise across the board is that I overheard a front desk staff member interacting with another patient, and the conversation came across as unnecessarily rude and dismissive. While the patient’s issue was ultimately resolved, the tone was uncomfortable enough that it stood out. I hope management takes this as constructive feedback because the rest of the team was exceptional and deserves recognition for the excellent care they provide.
Thank you, Kaela, Rhianna, and Dr. Maggie, for making what could have been a stressful dental visit such a positive experience.
We love the staff here at redwood dentistry! They were great with my kids, and take their time doing everything they need to do. This facility is also very clean which is why I love coming here. Everyone is super friendly and very knowledgeable even when I had questions about someone who wasnt a patient there yet. We will always come back.
This dental office is much better than I thought it would be. They are prepared and thoughtful. The dental hygienist was very capable+really understood her equipment and how to avoid causing pain to these old set of gums! She gave good information about the process and was very friendly.
Pretty much everything you want to have during a ‘teeth cleaning.’ I would recommend.
Sara Brett
I don’t recommend. Though they are a rare of only a handful that do accept Medi-Cal in SR, it doesn’t make them a good facility. I went there a few years ago for an emergency exam and they only had one size X-Ray device for all. It was the first office I had been to that didn’t offer multiple sizes for multiple sized jaws and mouths. I challenged them and asked what if a small child came in that really needed a pediatric size x-ray film holder and they said it would still be the one size fits all which was really too big especially for a little kid. Well guess what the X-ray film holder ended up stretching my jaw which stretched it too big and it ended up hurting for over a month. When I brought this to their attention that very day in the appointment they didn’t care and said they didn’t do anything to hurt me. When I called later in the week and said my jaw still hurt they said “Then go somewhere else!!” Now here’s where it got even worse later on. As a Medi-Cal beneficiary with very few places to go I had called for an appointment for a regular exam and cleaning months later and I found out that I was banned for life!!! My injury that they caused by being TOO CHEAP to get a variety of sizes for x-ray film holders got me banned! And the damage of banning a Medi-Cal beneficiary in a place with 3 choices to pick from for 300K people (when you include people coming in from small towns with nothing for medical like Glen Ellen or Bodega Bay, is a great to human health and life. Horrible people!
Stephanie Roberts
I had a great experience with the clinical staff at Redwood Family Dental.
The office was very busy during my visit, but Kaela stepped in and got me started with my X-rays right away. She was kind, helpful, and kept things moving smoothly despite how hectic things were.
Rhianna finished my X-rays and was absolutely wonderful. I was having a hard time getting through some of them, and she stayed positive, patient, and encouraging the entire time. Her friendly attitude made a huge difference.
Dr. Maggie was fantastic. She was warm, approachable, and realistic about my concerns. I left feeling heard, informed, and comfortable with the treatment plan.
The only reason I’m not giving praise across the board is that I overheard a front desk staff member interacting with another patient, and the conversation came across as unnecessarily rude and dismissive. While the patient’s issue was ultimately resolved, the tone was uncomfortable enough that it stood out. I hope management takes this as constructive feedback because the rest of the team was exceptional and deserves recognition for the excellent care they provide.
Thank you, Kaela, Rhianna, and Dr. Maggie, for making what could have been a stressful dental visit such a positive experience.
Kayla Desouza
We love the staff here at redwood dentistry! They were great with my kids, and take their time doing everything they need to do. This facility is also very clean which is why I love coming here. Everyone is super friendly and very knowledgeable even when I had questions about someone who wasnt a patient there yet. We will always come back.
Thomas Pfaff
This dental office is much better than I thought it would be. They are prepared and thoughtful. The dental hygienist was very capable+really understood her equipment and how to avoid causing pain to these old set of gums! She gave good information about the process and was very friendly.
Pretty much everything you want to have during a ‘teeth cleaning.’ I would recommend.