I stopped by Ukiah’s Napa Auto. I’m used to Willits Napa, so I was expecting a similar experience of smiles and greetings from the front counter, inquiries, and general helpfulness.
Ukiah apparently is NOT the same as Willits.
I stood in line for 10 minutes (I was 2nd) with zero acknowledgment from anyone, no biggie generally. There were 3 people working front counter with one in the back. A very new looking, high school-aged looking boy was struggling to find the diameters of pipe fittings. An older gentleman was watching the high school kid struggle with basic fractions and offering zero help. A lady was on the corner register watching the older man watching the kid. Both adults did everything they could to not make eye contact with the customers in the store. I stood for another 10 minutes until the kid’s customer left. The kid blankly looked at the accumulated customers at all the counters and asked who was next. Apparently, this was a one register operation, and the other 3 folks working were there to waste oxygen.
They treated the situation like they were the only Auto Parts store in town.
Don’t waste your time. I could have driven to Willits, and back in the time it would have taken to get help here.
One word for Napa Ukiah. Rediculous.
There are a few auto part stores in Ukiah. Napa has quality products with a good return policy. Check online or call before going, it will save you time if they don’t have the part. Most places order parts but are competitive with each other so know your prices.
Open on Sundays, which is a saver for when you have to get it fixed and be ready for the week. Usually they have the parts you need at a decent price. Service at this particular store depends on the day and who you deal with, not a very helpful or friendly crew.
Mike
Order was ready when I arrived and guy knew exactly what I was talking about.
Brigitte M
Great service , they installed a new battery in our car for my husband.
Ben O'Neill
I stopped by Ukiah’s Napa Auto. I’m used to Willits Napa, so I was expecting a similar experience of smiles and greetings from the front counter, inquiries, and general helpfulness.
Ukiah apparently is NOT the same as Willits.
I stood in line for 10 minutes (I was 2nd) with zero acknowledgment from anyone, no biggie generally. There were 3 people working front counter with one in the back. A very new looking, high school-aged looking boy was struggling to find the diameters of pipe fittings. An older gentleman was watching the high school kid struggle with basic fractions and offering zero help. A lady was on the corner register watching the older man watching the kid. Both adults did everything they could to not make eye contact with the customers in the store. I stood for another 10 minutes until the kid’s customer left. The kid blankly looked at the accumulated customers at all the counters and asked who was next. Apparently, this was a one register operation, and the other 3 folks working were there to waste oxygen.
They treated the situation like they were the only Auto Parts store in town.
Don’t waste your time. I could have driven to Willits, and back in the time it would have taken to get help here.
One word for Napa Ukiah. Rediculous.
Jonathan Escalante
There are a few auto part stores in Ukiah. Napa has quality products with a good return policy. Check online or call before going, it will save you time if they don’t have the part. Most places order parts but are competitive with each other so know your prices.
S S
Open on Sundays, which is a saver for when you have to get it fixed and be ready for the week. Usually they have the parts you need at a decent price. Service at this particular store depends on the day and who you deal with, not a very helpful or friendly crew.