Hansel has always taken very good Care of my vehicles! They advise me well on what is essential to fix and what can be saved for my next visit! Greg is a great advisor who goes the extra steps to see that I get my vehicle back, get me a loaner or other issues. I am grateful!

Fantastic experience! Absolutely zero pressure. I was helped by two associates Scott and Olena, I can’t say enough great things about my experience purchasing my car. Scott helped me first by showing me the different styles and features each vehicle had, very friendly and knowledgeable. I went back the next day to test drive and get more information Olena helped me. Very friendly & helpful, test drove got some numbers run and met with her the next day to purchase. Car and paperwork were ready and waiting. Fast and pleasant experience. You wont regret going there.

If I could give negative one stars I would!

I was looking to purchase a vehicle and unfortunately the 2019 Volvo XC90 Polestar edition I wanted was not local. As I began to research my options, I decided to purchase it from Hansel. Having been a previous BMW owner, I knew the great service I received from my local dealership. Therefore, I believed being Hansel being a BMW dealer, they would bring a high level of service. Sadly, I couldn’t have been more wrong! Faris made this process painful and harder than it had to be.

Here is the timeline I sadly had to go through.
6/19 I agreed to purchase the vehicle
6/22 finally received Docu-sign paperwork
6/27 Finally received the wire instructions
7/3 Dealership had no idea when my vehicle was going to get picked up

Communication throughout the whole process was horrible. Long delays, no information, being told they couldn’t finalize because they had customers there, etc. In addition, I had more than one sales associate contacting me about my interest in a vehicle even though I was in the process of purchasing it from the other. I was constantly peppered with emails even after asking the 2nd associate to stop. I still was getting emailed about the vehicle I wanted and how it was still available AFTER I HAD ALREADY BOUGHT IT! If I wasn’t in front of them at the dealership I was moved to the end of the line for everything,

I asked for a video of the vehicle so I could see the vehicle and if there were any issues. I received the walk around. But then, after I agreed to buy it and started the purchase process. “sales associate” Faris called to tell me he wanted to show me any issues on the vehicle. He sent me photos of issues with the paint. Three small dots, and one good size issue of a poorly touched up paint job. I was really upset, but this was the car I really wanted, so I decided to keep going.

Once the vehicle arrived, let me tell you how extremely upset I was. The 4 photos with a business card are the ones I was given about the visual issues with my vehicle. The rest are all the photos I took of the damage to the vehicle Curb rash, vinyl damage on the inside, and melted plastic.

I spoke to the sales manager David and emailed him with my issues. I then sent two email with the photos on 7/15, and again on 7/20. I received no response. I emailed him again on 7/22 asking for follow up and heard nothing back. I also emailed Faris asking for a contact in their legal department and received no response. Left message went unreturned. I work on quotes to get the damage either fixed or to at least look a little better and the lowest price I could get was $1800.

If you decide to purchase a vehicle from Hansel just know it is best to lower your expectations, so you are disappointed. And I mean REALLY lower your expectations. Hansel doesn’t stand behind what they sell, the don’t care if their customers are happy, and once they have your money, you are a one and done customer.

Honestly, for a used car you would be better off to go to CarMax.