I had previously used D&D Glassworks with good results, but this French-door project was disappointing—especially for an expensive project costing more than $7,000.

The doors were repeatedly delayed, the wrong handles were installed, and the insect screens were missing with no firm installation date provided. The screens were included in the project price, and I had already paid a substantial deposit toward the order.

Initially, D&D offered to let me withhold only $100 despite being unable to provide an installation date for the screens. After I objected, they agreed to leave $500 unpaid until the screens could be supplied and installed. They are now asking me to pay that remaining $500 even though, at the time of this review, they still do not have the screens and the screens have not been installed.

A trim piece was also left for us to have cut. I was not told before the installation that the new exterior trim and the white caulking around the trim joints would still need to be painted, leaving me with additional work and expense to finish the project properly.

D&D later offered to replace the handles and arrange to have the trim piece cut, but I declined because I had lost confidence in their communication and follow-through. I decided to complete the remaining work myself.

Update: My main concern remains the outstanding $500. Your email stated that I could leave $500 unpaid for the screen and its installation until you were able to complete that work. The screens are still unavailable, have not been installed, and no firm installation date has been provided. Despite this, I was being asked to pay the $500 balance.

Regarding the handles, I had to contact you on July 30 because I had received no update and assumed they had not arrived as expected. Only after my email was I told that the replacement handles had arrived that afternoon, and a return appointment was then offered. Given the repeated delays and lack of timely communication, I chose not to have your company return.

My review reflects my experience with this particular project, and I stand by it.

From the initial phone call through the completion of the job, I was very pleased and impressed with Dave and the entire staff of D&D Glassworks! The gals in the office have excellent customer service and follow-up/communication. Dave and his crew are very professional, friendly and did an amazing job installing the new windows in my home. They arrived right on schedule, the job was done quickly and efficiently, and they were very respectful of my request to protect the cleanliness of my carpets. Not to mention, their pricing was very reasonable. I would recommend their services to anyone in a heartbeat!